Restaurant Operations & Guest Experience Lead

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

A leading recruitment company in Metro Manila seeks a managerial candidate to oversee branch operations of a restaurant. Responsibilities include managing cash transactions, ensuring customer service excellence, and handling staff training and complaints. The ideal candidate has at least 3 years of restaurant experience, strong communication skills, and the ability to lead a team effectively. This role is pivotal in driving customer satisfaction and operational efficiency.

Qualifications

• At least 3 years of experience in the restaurant industry.
• Strong communication skills, tact, and diplomacy.
• Self-motivation and ambition required.

Responsibilities

• Manage branch operations ensuring smooth store and restaurant functions.
• Oversee cash transactions and reconciliations.
• Address customer complaints and maintain high service levels.

Skills

Customer service

Communication skills

Leadership

Organizational skills

Education

Graduate of HRM or business-related courses

Job description

A leading recruitment company in Metro Manila seeks a managerial candidate to oversee branch operations of a restaurant. Responsibilities include managing cash transactions, ensuring customer service excellence, and handling staff training and complaints. The ideal candidate has at least 3 years of restaurant experience, strong communication skills, and the ability to lead a team effectively. This role is pivotal in driving customer satisfaction and operational efficiency.