Restaurant Operations & Guest Experience Lead

Mandela 27 Foods Corporation; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A local restaurant chain in Manila is looking for a Restaurant Manager to oversee daily operations and ensure efficient service. The ideal candidate will have a Bachelor's degree in Hospitality Management and 2–5 years of management experience. Responsibilities include managing staff, maintaining food quality, and enhancing customer satisfaction. This role offers an opportunity to work in a dynamic and customer-focused environment.

Qualifications

• 2–5 years in a restaurant management role.
• Customer-focused with a passion for the food service industry.
• Ability to work flexibly and manage unpredictable situations.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Manage staff, including hiring, training, and scheduling.
• Monitor and maintain high standards of food quality and safety.
• Develop and manage budgets, forecasts, and financial reports.
• Enhance customer satisfaction by addressing inquiries and resolving complaints.

Skills

Strong leadership and interpersonal skills

Excellent communication skills

Organizational abilities

Education

Bachelor's degree in Hospitality Management

Job description

A local restaurant chain in Manila is looking for a Restaurant Manager to oversee daily operations and ensure efficient service. The ideal candidate will have a Bachelor's degree in Hospitality Management and 2–5 years of management experience. Responsibilities include managing staff, maintaining food quality, and enhancing customer satisfaction. This role offers an opportunity to work in a dynamic and customer-focused environment.