Restaurant Manager - SM Megamall

Amici and Caramia Careers; San Juan; On-site; PHP 391,000 - 781,000; Full time

Job summary

Amici and Caramia Careers in Metro Manila is seeking a Restaurant Manager to lead our casual and fine dining team and ensure exceptional guest service standards. You will drive sales, oversee daily operations, and mentor staff for consistent performance.

The ideal candidate holds a Bachelor's degree in a business-related field, with at least 3 years’ experience in a similar role, plus strong leadership, communication, and customer-service skills.

Qualifications

• Bachelor’s degree in a business-related field is required.
• Minimum 3 years of experience as Restaurant Manager in casual or fine dining.
• Energetic, enthusiastic and vibrant personality.
• Excellent customer service, leadership and communication skills.
• Ability to work in a fast-paced environment.
• Willing to work weekends and/or holidays.
• Proficient in MS Word, PowerPoint and Excel.
• Familiar with POS systems.

Responsibilities

• Manages guests’ dining experience by ensuring exceptional guest service standards.
• Develops and motivates the store team to sustain a culture of excellent service.
• Leads by example and maintains vibrant team dynamics.
• Optimizes productivity through training, coaching, and mentoring.
• Develops marketing strategies to attain sales targets.
• Prepares budgets and sales operation reports.
• Ensures facilities and equipment are clean, maintained, and safe.
• Addresses manpower requirements with HR and handles staffing concerns.
• Ensures compliance with safety and sanitation regulations.
• Performs other tasks as assigned.

Skills

Leadership

Customer service

Communication

Team motivation

MS Office

Education

Bachelor's degree in business-related field

Tools

MS Word

PowerPoint

Excel

POS System

Job description

• Manages the guests’ dining experience by ensuring that the entire Store Team consistently applies exceptional Guest Service Standards.
• Develops and motivates the entire Store Team to deliver and sustain a culture of excellent service translated into the ultimate customer service standard experience of our guests.
• Leads by example and upholds a culture of vibrant, energetic and enthusiastic team dynamics.
• Optimizes team members’ productivity through constant training, coaching, counselling and mentoring.
• Develops marketing strategies to attain sales targets.
• Prepares budgets and sales operation’s reports.
• Ensures the store’s facilities are well-maintained, clean and sanitized at all times.
• Ensures all store and kitchen equipment are kept clean and in excellent condition.
• Ensures that all products are received properly in terms of quality and quantity.
• Works with the Human Resources Department to address manpower requirements, employee concerns, etc.
• Ensures compliance with safety and sanitation regulations.
• Performs other tasks that may be assigned from time to time.

Job Specifications:

• Candidates must hold a Bachelor’s Degree in any business-related course.
• With a minimum of Three (3) years related working experience, specifically in casual and/or fine dining as Restaurant Manager is a must.
• Must have a highly energetic, enthusiastic and vibrant personality.
• With exceptional customer service, leadership and communication skills.
• With ability to work in a fast-paced environment.
• Must be willing to work during weekends and/or holidays.
• Knowledgeable in MS Word, PowerPoint and Excel.
• Familiar with utilizing a cash register or POS System.