Restaurant Manager - SM MEGAMALL

Genesis BBQ Chicken Asia Incorporated; Mandaluyong; On-site; PHP 446,000 - 725,000; Full time

Job summary

Genesis BBQ Chicken Asia Incorporated in Mandaluyong is seeking an experienced Restaurant Manager to lead daily operations, including food preparation, service delivery, and ensuring guest satisfaction across all shifts.

You will supervise staff, conduct training and scheduling, manage inventory and costs, enforce food safety and brand standards, and drive revenue through effective promotions and strong customer service while reporting to senior management.

Qualifications

• Proven experience in restaurant management or similar hospitality role.
• Strong leadership and team management skills.
• Excellent understanding of restaurant operations, food safety, inventory, and cost control.
• Demonstrated ability to achieve sales targets and improve profitability.
• Customer service excellence with strong interpersonal and communication skills.

Responsibilities

• Oversee all daily restaurant operations, including food preparation, service delivery, and customer satisfaction
• Manage and supervise restaurant staff, including training, scheduling, and performance management
• Ensure compliance with food safety regulations, hygiene standards, and company policies
• Monitor financial performance, including sales, costs, inventory, and profitability targets
• Maintain stock levels and manage supplier relationships to ensure efficient ordering and inventory control
• Implement marketing initiatives and promotional activities to drive customer traffic and revenue growth
• Handle customer complaints and concerns professionally, ensuring resolution and satisfaction
• Maintain restaurant facilities, equipment, and cleanliness to the highest standards
• Report on key performance metrics and provide regular updates to senior management
• Ensure the restaurant maintains its brand reputation and delivers consistent quality across all service periods

Skills

Leadership

Team management

Food safety

Operations management

Sales targets

Customer service

Budgeting

POS systems

Restaurant management software

Tools

POS systems

Restaurant management software

Job description

Key responsibilities

• Oversee all daily restaurant operations, including food preparation, service delivery, and customer satisfaction


• Manage and supervise restaurant staff, including training, scheduling, and performance management


• Ensure compliance with food safety regulations, hygiene standards, and company policies


• Monitor financial performance, including sales, costs, inventory, and profitability targets


• Maintain stock levels and manage supplier relationships to ensure efficient ordering and inventory control


• Implement marketing initiatives and promotional activities to drive customer traffic and revenue growth


• Handle customer complaints and concerns professionally, ensuring resolution and satisfaction


• Maintain restaurant facilities, equipment, and cleanliness to the highest standards


• Report on key performance metrics and provide regular updates to senior management


• Ensure the restaurant maintains its brand reputation and delivers consistent quality across all service periods

What we're looking for

• Proven experience as a Restaurant Manager or in a similar hospitality management role within a fast-casual or quick-service restaurant environment


• Strong leadership and team management skills with the ability to motivate and develop staff


• Excellent understanding of restaurant operations, including food safety, inventory management, and cost control


• Demonstrated ability to achieve sales targets and improve profitability


• Customer service excellence with strong interpersonal and communication skills


• Financial acumen and ability to manage budgets and analyze performance metrics


• Problem-solving skills and the ability to make sound decisions under pressure


• Flexibility and availability to work varied hours, including evenings, weekends, and public holidays as required


• Familiarity with point-of-sale (POS) systems and restaurant management software


• Strong financial reporting skills, including the ability to prepare, understand, and report Profit & Loss (P&L) statements, analyze key financial variances, and identify opportunities to improve restaurant profitability.