Restaurant Manager

Twowifebro Inc.; Lapu-Lapu; On-site; PHP 420,000 - 600,000; Full time

Job summary

KNC Group of Companies, the Jollibee franchise operator in Lapu Lapu City, Cebu, is seeking a Restaurant Manager to oversee daily operations, staff management, food quality, and guest satisfaction at our Jollibee store.

You will hire, train, and supervise team members, manage schedules, ensure health and safety standards, and handle customer issues to drive a fast, friendly service in a busy setting.

Qualifications

• 3-5 years of proven experience in the restaurant industry, preferably in supervisory or management roles.
• Prior experience working with Jollibee or a similar quick-service restaurant is highly preferred.
• Demonstrated strong leadership and effective communication skills.

Responsibilities

• Oversee daily restaurant operations including food quality, service standards, and safety compliance.
• Hire, train, and supervise staff; manage schedules and performance feedback.
• Monitor customer satisfaction, handle complaints, and ensure a positive guest experience.

Skills

Staff leadership

Staff management

Customer service

Communication

Time management

Multitasking

Tools

POS systems

Job description

KNC Group of Companies is a franchisee of Jollibee Foods Corporation and is looking for a Restaurant Manager for our Jollibee Store in Lapu Lapu City, Cebu who will be responsible for overseeing the daily operations of a restaurant. This involves managing staff, ensuring high standards of food quality and service, and handling customer relations.

Key Responsibilities:

1. Staff Management:

• Hire, train, and supervise restaurant staff, including servers, cooks, and dishwashers.
• Assign roles and responsibilities based on staff skills and restaurant needs.
• Manage staff schedules, ensuring adequate coverage for busy times.
• Monitor and evaluate staff performance, providing feedback and training when needed.
• Foster a positive, team-oriented work environment.

2. Customer Service:

• Ensure that customers receive excellent service at all times.
• Handle customer complaints or issues in a professional and timely manner.
• Monitor customer satisfaction and adjust operations to improve service.

3. Operational Efficiency:

• Ensure the restaurant is compliant with health and safety regulations, including sanitation and food safety standards.
• Maintain inventory levels, placing orders for supplies as needed.
• Oversee food quality, presentation, and portion control.
• Ensure the restaurant maintains cleanliness and organization.
• Manage opening and closing procedures for the restaurant.

Job Qualifications:

• 3-5 years of proven experience in the restaurant industry, preferably in supervisory or management roles.
• Prior experience working with Jollibee or a similar quick-service restaurant is highly preferred.
• Demonstrated strong leadership and effective communication skills.
• Ability to multitask, prioritize tasks, and resolve issues in a fast-paced environment.
• Excellent organizational and time management abilities.
• Solid understanding of health, safety, and sanitation standards in the food service industry.
• Proficient in using restaurant management systems and basic financial tools (e.g., inventory, sales reporting, scheduling).
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.