Resort Operations Leader: Guest Experience & Profitability

Mezen Realty & Development Corp.; Malay; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Mezen Realty & Development Corp. in Malay, Philippines is seeking a Resort Manager to oversee all aspects of resort operations, ensuring guest satisfaction and profitable business practices.

You will manage staff, coordinate guest services, maintain facilities, and ensure compliance with company policies and local regulations. You will lead front desk, housekeeping, F&B, and maintenance, while driving guest experience strategies, revenue optimization, and operational efficiency through proven

Responsibilities

• Oversee day-to-day resort operations including front desk, housekeeping, food & beverage, maintenance, and guest experience.
• Review concessionaire performance to ensure alignment with operating plans and contracts.
• Ensure facilities and equipment are well-maintained and working properly.
• Monitor budgets, revenues, and expenses to meet financial objectives.
• Ensure health, safety, and licensing regulations are followed in coordination with the liaison officer.
• Implement and maintain efficient service standards across the resort.
• Ensure guests have a high-quality and memorable experience from arrival to departure.
• Address guest concerns and review feedback to identify improvement areas.
• Develop staff training programs and manage scheduling to meet operational needs.
• Oversee inventory procurement, storage, and stock levels; forecast needs with occupancy and events.
• Collaborate with marketing and sales to promote the resort and attract guests.
• Manage resort budgets and control operating costs; oversee asset maintenance and renovations.

Job description

Mezen Realty & Development Corp. in Malay, Philippines is seeking a Resort Manager to oversee all aspects of resort operations, ensuring guest satisfaction and profitable business practices.

You will manage staff, coordinate guest services, maintain facilities, and ensure compliance with company policies and local regulations. You will lead front desk, housekeeping, F&B, and maintenance, while driving guest experience strategies, revenue optimization, and operational efficiency through proven