Guest Experience & Operations Manager

Pages Holdings, Inc.; Mandaue; On-site; PHP 300,000 - 500,000; Full time

Job summary

Pages Holdings, Inc. in the Philippines is seeking a skilled Manager to oversee daily facility operations, staff scheduling, and guest experiences, ensuring smooth event execution and high service standards.

You will manage front desk and runner staff, monitor bookings, and coordinate with marketing or community engagement efforts while maintaining safety, cleanliness, and exceptional guest satisfaction during busy periods.

Qualifications

• Bachelor's degree in Hospitality, Business, Sports Management, or related field.
• Tech savvy with booking platforms, scheduling, and reporting tools.
• Fluent in English with excellent communication and leadership skills.
• Strong organizational and problem-solving abilities.
• Experience managing events and guest-facing operations.
• Ability to stay calm and decisive during busy periods.

Responsibilities

• Oversee daily facility operations and staff scheduling.
• Manage front desk / runner staff.
• Ensure exceptional guest experience and resolve escalated issues.
• Monitor facility performance, bookings, and staffing needs.
• Maintain operational standards, safety, and cleanliness.
• Assist with marketing or community engagement efforts as needed.

Skills

Fluent English

Leadership

Communication

Organizational skills

Problem solving

Tech savvy

Scheduling tools

Booking platforms

Event management

Guest experience

Education

Bachelor's degree in Hospitality, Business, Sports Management, or related field

Tools

Booking platforms

Scheduling tools

Reporting tools

Job description

Pages Holdings, Inc. in the Philippines is seeking a skilled Manager to oversee daily facility operations, staff scheduling, and guest experiences, ensuring smooth event execution and high service standards.

You will manage front desk and runner staff, monitor bookings, and coordinate with marketing or community engagement efforts while maintaining safety, cleanliness, and exceptional guest satisfaction during busy periods.