Resort Marketing and Booking Manager

Far East Union Investment & Development Inc.; Nasugbu; On-site; PHP 335,000 - 391,000; Full time

Job summary

Far East Union Investment & Development Inc. in Lian, Batangas is seeking a Resort Marketing, Booking & Guest Relations Manager to turn inquiries into bookings and build lasting guest relationships.

This hands-on role covers marketing, reservations, sales, guest relations, social media, and business development, with a salary of ₱30,000–₱35,000 per month and weekend/peak-season flexibility.

Qualifications

• Bachelor's degree in Marketing, Hospitality, Tourism, Business Administration, or a related field is preferred.
• 2–3 years of experience in hotel/resort sales, reservations, marketing, guest relations, or hospitality.
• Strong sales and customer service skills.
• Excellent communication and relationship-building skills.
• Experience with social media and digital marketing.
• Experience with OTA platforms is an advantage.
• Strong organizational and follow-up skills.
• A proactive and results-oriented mindset.
• Creativity in developing promotions and marketing strategies.
• Willingness to work weekends, holidays, and peak seasons as needed.

Responsibilities

• Manage resort reservations and booking inquiries across social media, phone, email, website, and OTA platforms.
• Drive bookings and help achieve occupancy and revenue targets.
• Develop and implement marketing campaigns and promotional offers.
• Manage the resort's Facebook, Instagram, TikTok, and other digital channels.
• Build relationships with travel agencies, corporate clients, event organizers, tour operators, and other potential partners.
• Handle guest inquiries, concerns, special requests, and feedback.
• Build relationships with past guests and develop strategies to encourage repeat bookings and referrals.
• Promote room upgrades, packages, activities, events, and other resort services.
• Monitor competitor rates, promotions, and market trends.
• Prepare booking, sales, occupancy, and marketing reports.
• Work closely with resort operations to ensure a smooth and positive guest experience.

Skills

Sales

Customer service

Social media

Digital marketing

Promotions

Relationship-building

Education

Bachelor's degree in Marketing

Job description

Pay: ₱30,000.00 - ₱35,000.00 per month

Job description:

Resort Marketing, Booking, and Guest Relations Manager

Location: Lian, Batangas

Are you a sales-driven, customer-focused, and creative marketing professional who knows how to turn inquiries into bookings and first-time guests into repeat customers?

We are looking for a Resort Marketing, Booking & Guest Relations Manager to join our team in Lian, Batangas.

This is a hands-on role covering marketing, reservations, sales, guest relations, social media, and business development. We are looking for someone who can do more than simply respond to inquiries—we want someone who can actively generate bookings, build customer relationships, and help grow the resort's revenue.

WHAT YOU'LL DO

• Manage resort reservations and booking inquiries across social media, phone, email, website, and OTA platforms.
• Drive bookings and help achieve occupancy and revenue targets.
• Develop and implement marketing campaigns and promotional offers.
• Manage the resort's Facebook, Instagram, TikTok, and other digital channels.
• Build relationships with travel agencies, corporate clients, event organizers, tour operators, and other potential partners.
• Handle guest inquiries, concerns, special requests, and feedback.
• Build relationships with past guests and develop strategies to encourage repeat bookings and referrals.
• Promote room upgrades, packages, activities, events, and other resort services.
• Monitor competitor rates, promotions, and market trends.
• Prepare booking, sales, occupancy, and marketing reports.
• Work closely with resort operations to ensure a smooth and positive guest experience.

WE'RE LOOKING FOR SOMEONE WHO IS WILLING TO WORK IN LIAN BATANGAS AND HAS:

• Bachelor's degree in Marketing, Hospitality, Tourism, Business Administration, or a related field is preferred
• 2–3 years of experience in hotel/resort sales, reservations, marketing, guest relations, or hospitality
• Strong sales and customer service skills
• Excellent communication and relationship-building skills
• Experience with social media and digital marketing
• Experience with OTA platforms is an advantage
• Strong organizational and follow-up skills
• A proactive and results-oriented mindset
• Creativity in developing promotions and marketing strategies
• Willingness to work weekends, holidays, and peak seasons as needed

SALARY: ₱30-35K per month