Resident Appointment Specialist

WeConnect Technology Philippines; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

WeConnect Technology Philippines is seeking a diligent Scheduling Coordinator to manage resident access, appointments, and stakeholder communications across allocated MDU sites. The role ensures bookings are entered and tracked via approved systems, with timely confirmations and follow-ups.

You will work closely with installers and field teams to align scheduling with capacity and site conditions, maintain records, monitor portal activity, and escalate issues to keep the customer journey smooth.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in scheduling, appointment coordination, customer service, or similar operational role.
• Proven experience managing appointments and bookings.
• Strong customer service and communication skills including confirmations and follow-ups.
• Proficient in Microsoft Office, CRM platforms, scheduling tools and workflow systems.
• Ability to manage multiple priorities and adapt to changing schedules.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated MDU sites.
• Book, confirm and update customer appointments using scheduling systems and portals.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions needing review.
• Coordinate with installers and field teams to align timing with capacity.
• Maintain accurate records of appointments and outcomes in approved systems.
• Escalate scheduling issues to managers for action.

Skills

Scheduling

Appointment Coordination

Customer Service

Administration

CRM Platforms

MS Office

Workflow Systems

Communication

Multitasking

Field Coordination

Telecom Background

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

CRM platforms

Scheduling tools

Job description

WeConnect Technology Philippines is seeking a diligent Scheduling Coordinator to manage resident access, appointments, and stakeholder communications across allocated MDU sites. The role ensures bookings are entered and tracked via approved systems, with timely confirmations and follow-ups.

You will work closely with installers and field teams to align scheduling with capacity and site conditions, maintain records, monitor portal activity, and escalate issues to keep the customer journey smooth.