Reserve Pool Officer

ALLBANK (A THRIFT BANK), INC.; Mandaluyong; On-site; PHP 246,000 - 379,000; Full time

Job summary

ALLBANK (A THRIFT BANK), INC. is seeking a Reserve Pool Officer to act as a reliever for Customer Service Associates, Branch Operations Officers, and Branch Managers to ensure seamless branch operation and customer service excellence.

The role involves readiness to assume duties, strict compliance with policies, and administrative support to the Cluster Head to maintain business continuity.

Qualifications

• Graduate of any four-year business-related course.
• Three years of relevant experience in Branch Operations.
• Good communication and analytical skills.

Responsibilities

• Act as reliever for CSA, BOO, or BM in acting capacity to maintain operational continuity.
• Be ready to assume the position when required as identified by Management.
• Ensure banking transactions are processed accurately, efficiently, and in compliance with internal policies and regulatory requirements.
• Uphold service quality standards to guarantee uninterrupted customer service and operational efficiency.
• Provide administrative and operational support to the Cluster Head, including reports and documentation.
• Ensure critical records are scanned/uploaded to NASSVR.
• Perform duties under the latest manual of operations for the position.
• Perform other tasks as assigned by Management.

Skills

Good communication

Analytical skills

Education

Four-year business-related course

Tools

NASSVR

Job description

Job Summary

The Reserve Pool Officer acts as a multi-functional support officer who can be deployed to various branches to serve as a reliever in the absence of key branch personnel such as the Customer Service Associate (CSA), Branch Operations Officer (BOO), and Branch Manager (BM) in acting capacity, to ensure seamless branch operation, business continuity, and consistent delivery of excellent customer service.

Duties and Responsibilities

• 1. Assume the duties and responsibilities of CSA, BOO, or BM in acting capacity as required to maintain operational continuity.
• 2. Readiness to assume the position, when required as identified by Management.
• 3. Ensure that all banking transactions are processed accurately, efficiently, and in strict compliance with internal policies, standard operating procedures, and regulatory requirements.
• 4. Uphold and maintain the bank’s service quality standards, particularly during employee absences, peak workloads, or manpower shortages, to guarantee uninterrupted customer service and operational efficiency.
• 5. Provide administrative and operational assistance to the Cluster Head, including the preparation, submission, and monitoring of required reports, and documentation.
• 6. Ensure critical records are scanned/uploaded to the Network Attached Storage Server NASSVR.
• 7. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.
• 8. Perform other tasks that may be assigned by the Management from time to time.

Work Relationships

Reports directly to the Cluster Head.

Minimum Requirement

Education Graduate of any four (4) year business related course.

Experience

• § Three (3) years relevant experience in Branch Operations
• Good communication and analytical skills