Reservations Specialist - Hybrid, Growth & Perks

MicroSourcing International; Pasay; Hybrid; PHP 268,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Reservations Agent in MOA, Pasay, offering a hybrid work setup with shifting schedules. You will manage reservations, inform guests of policies, and help maximize revenue through upselling while maintaining accurate CMS records.

The role requires 1–3 years in customer service or hospitality, strong communication skills, and proficiency in MS Office and call center software. Open to undergraduates and fresh graduates with motivation.

Qualifications

• 1 to 3 years of relevant customer service, sales or hospitality experience (BPO preferred).
• Open to undergrads with experience and fresh graduates with good communication skills.
• Knowledgeable in computer applications and MS Office.
• Experience with call center software (8x8, AVAYA, Dynamics) is a plus.

Responsibilities

• Handle all reservation-related calls including new bookings, modifications, cancellations, and general enquiries in line with client quality guidelines.
• Inform guests of operational policies such as credit card requirements, cancellation terms, check-in/check-out times, and parking availability.
• Optimize revenue by selling higher room categories and value-added services (parking, breakfast).
• Accurately track and apply sales promotions within the CMS as per advisories.
• Enter and maintain confirmed reservation details in the CMS with complete guest data.

Skills

Customer service experience

Sales experience

Hospitality experience

Communication skills

Computer literacy

Tools

MS Office (Word/Excel)

Call center software (8x8, AVAYA, Dynamics)

GDS exposure

Job description

Discover your 100% YOU with MicroSourcing!

Position: Reservations Agent

Location: MOA, Pasay

Work setup & shift: Hybrid | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your role

As a Reservations Agent, You Will

• Handle all reservation-related calls including new bookings, modifications, cancellations, and general enquiries in accordance with client quality guidelines
• Ensure guests are informed of all relevant operational policies, such as credit card requirements, cancellation terms, check-in/check-out times, and car parking availability
• Optimize revenue by selling from the highest room category down and promoting value-added services such as parking and breakfast
• Accurately track and apply sales promotions and advertising campaigns within the CMS as outlined in promotional advisories
• Enter and maintain confirmed reservation details in the CMS, ensuring the completeness and accuracy of all guest data fields
  
  

Non-negotiables

What You Need:

• 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry
• Open to undergrads with experience and fresh graduates with good communication skills (both written and verbal)
• Knowledgeable in computer applications
• Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software/systems (i.e. 8x8, Dynamics, AVAYA)
• GDS experience is a plus but not required
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*