Reservation Sales Specialist

MicroSourcing International; Manila; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Healthcare on day one

Bonuses

Paid time-off

Job summary

MicroSourcing is seeking a Reservation Sales Specialist to handle inbound reservation and accommodation sales calls from a remote, day-shift role based in Metro Manila. You will analyze guest needs, communicate the value of our accommodations, upsell where appropriate, and maintain quotes and notes in RMS and other systems, contributing to direct bookings and revenue growth.

This position offers competitive rewards, healthcare on day one, and opportunities for career growth within a

Qualifications

• Experience in reservations or inbound sales.
• Ability to convert inquiries into bookings.
• Strong needs-analysis and upselling skills.

Responsibilities

• Handle inbound reservation and accommodation sales calls.
• Provide accommodation quotes for stays up to 14 nights.
• Communicate value of MicroSourcing and upsell appropriate products.
• Maintain notes and sales activity in RMS and systems.
• Follow up quotes and inquiries to maximize conversion.
• Build relationships with repeat guests and corporate travellers.

Skills

Reservation sales

Needs analysis

Upselling

Revenue optimisation

Follow-up techniques

Tools

CRM software

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Reservation Sales Specialist

Location: Metro Manila

Work setup & shift: Remote | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You’ll Do:

• Inbound Reservation Sales – 80%


• Manage all external inbound reservation and accommodation sales calls.


• Conduct effective needs analysis to understand each guest’s accommodation requirements, purpose of stay, priorities and preferences.


• Convert inbound enquiries into confirmed reservations wherever possible.


• Confidently communicate the value of Quest Robina and recommend the most appropriate apartment type and accommodation solution.


• Identify and action opportunities to upsell apartment categories, length of stay, inclusions and other relevant products or services.


• Maintain a strong understanding of rates, availability, restrictions and revenue strategy.


• Provide accommodation quotes for stays of up to 14 nights, within approved pricing and revenue parameters.


• Follow up outstanding quotes and unsecured enquiries to maximise conversion.


• Manage and follow up reservation enquiries received through the Front Office/reservations inbox that have not yet converted into confirmed bookings.


• Conduct 3-day calls from a sales perspective, identifying opportunities to strengthen the booking guest engagement, understand guest requirements and preferences further and maximise further revenue opportunities.


• Proactively follow up waitlists as availability changes.


• Follow up cancellation lists and identify opportunities to recover lost business or replace cancelled reservations.


• Build relationships with repeat guests, corporate travellers and other reservation contacts to encourage repeat and direct business.


• Maintain accurate notes and sales activity within RMS and relevant systems.


• Work closely with the Business Development Executive to identify emerging sales opportunities and enquiry trends.

Sales Conversion & Revenue

• Take ownership of reservation conversion across assigned inbound channels.


• Understand the commercial impact of rate, room type, length of stay and occupancy when handling enquiries.


• Apply appropriate upselling and value-selling techniques rather than relying solely on price.


• Identify opportunities to convert OTA or third-party enquiries into future direct business where appropriate.


• Follow up leads consistently and proactively rather than waiting for guests to reconnect.


• Maintain awareness of high-demand periods, need dates and revenue priorities.


• Support the property in achieving accommodation revenue, conversion and direct booking targets.

GSA Sales Training & Development – 20%

• Review GSA reservation and enquiry calls to assess sales technique and identify coaching opportunities.


• Identify individual and team training gaps relating to:
  
  
  • Needs analysis
  
  
  • Call structure
  
  
  • Product knowledge
  
  
  • Confidence
  
  
  • Objection handling
  
  
  • Upselling
  
  
  • Closing techniques
  
  
  • Follow-up
  
  
  • Conversion
  
  
  • Provide practical coaching and feedback to GSAs.
  
  
  • Facilitate sales training alongside the Business Development Executive.
  
  
  • Assist in developing individual Training & Development (T&D) plans for GSAs where required.
  
  
  • Support ongoing call coaching, role plays and sales development activities.
  
  
  • Track improvement following coaching and identify areas requiring further development.
  
  
  • Help Assist build reinforcing a consistent sales culture across the Front Office team.
  
  
  
  

What You’ll Need

• Demonstrated experience in reservations, accommodation sales, hotel Front Office sales or a similar inbound sales environment.


• Proven ability to convert inbound enquiries into confirmed sales.


• Strong experience conducting customer needs analysis.


• Demonstrated upselling and revenue optimisation capability.


• Strong understanding of sales conversion and follow-up techniques.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: