Reservations Associate

CORON SOLEIL GARDEN RESORT INC. (Palawan); Caloocan; On-site; PHP 279,000 - 446,000; Full time

Job summary

CORON SOLEIL GARDEN RESORT INC. (Palawan) is seeking a Reservations Associate with exceptional English and reservations experience to join our Manila Corporate Sales Office onsite.

You will handle calls, inquiries, bookings, and yield management, enter data into PMS, monitor policies, and generate reports while delivering quality guest service.

The position requires 1+ year reservations experience, MS Office proficiency, and a proactive, customer-focused approach.

Qualifications

• 1+ year reservations experience.
• Strong English communication skills.
• Flexible, organized and customer-focused.
• Background in Customer Service, Sales, or Hospitality is an advantage.
• Proficient in MS Office (Word, Excel, Outlook).
• PMS/CMS systems and OTA Extranet experience.

Responsibilities

• Handle reservation calls, enquiries, new and existing bookings.
• Ensure guests are aware of policies (credit card, cancellations, parking, check-in/out).
• Manage guest messaging, including OTA/online platforms, with strict turnaround time.
• Enter confirmed reservations accurately into PMS, track special requests, and update notes.
• Implement yield management to sell rooms at peak rates and maximize revenue.
• Monitor and allocate parked/waitlisted reservations efficiently.
• Track sales promotions and ensure marketing data is correctly entered for reporting.
• Send daily/weekly reports to supervisors with required statistics.
• Maintain professional communication with guests, hotel staff, and head office.
• Perform additional tasks as assigned.

Skills

Reservations experience

English communication

Customer service

Hospitality background

Tools

MS Office

PMS/CMS

OTA Extranet

Job description

RESERVATIONS ASSOCIATE

We’re hiring a Hotel Reservations Associate with exceptional English skills and hotel reservations experience. Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.

Requirements:

• 1+ year reservations experience
• Strong English communication skills
• Flexible, organized, and customer-focused
• Background in Customer Service, Sales, or Hospitality is an advantage
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with PMS/CMS systems and OTA Extranet.
• Able to work 100% onsite
• Work is located in our Corporate Sales Office in Manila

Key Responsibilities:

• Handle reservation calls, enquiries, new and existing bookings
• Ensure guests are aware of policies (credit card, cancellations, parking, check-in/out)
• Manage guest messaging, including OTA/online platforms, with strict turnaround time
• Enter confirmed reservations accurately into PMS, track special requests, and update notes
• Implement yield management to sell rooms at peak rates and maximize revenue
• Monitor and allocate parked/waitlisted reservations efficiently
• Track sales promotions and ensure marketing data is correctly entered for reporting
• Send daily/weekly reports to supervisors with required statistics
• Maintain professional communication with guests, hotel staff, and head office
• Perform additional tasks as assigned.

Other Capabilities:

• Flexible and adaptable to changing schedules
• Strong customer service orientation
• Skilled in problem-solving, decision-making, and multitasking