Reservations

Estacio Uno Hotel Corporation; Makati; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Estacio Uno Hotel Corporation in Makati City seeks a dedicated Reservation Officer to join our team on a full-time basis. The role focuses on handling inquiries, inputting reservations, and coordinating with departments to ensure seamless guest experiences from booking to check-out.

You will promote services, confirm bookings, and assist guests with changes while contributing to revenue growth and guest satisfaction for our Boracay island operations and sister properties in Metro Manila.

Qualifications

• Experience in handling reservation inquiries via phone, email, or online channels.
• Proficiency in inputting reservation details accurately into the system.
• Ability to assist guests with changes to bookings and special requests.

Responsibilities

• Handle incoming reservation inquiries and provide information on availability, rates, packages, and amenities.
• Enter reservation details accurately into the hotel’s system, including guest info, room preferences and payment details.
• Assist guests with changes to reservations and requests to ensure satisfaction and retention.
• Promote hotel services and packages during the reservation process to maximise revenue.
• Confirm reservations with guests via email or phone and share policies and details.
• Coordinate with front office, housekeeping, and sales to align room assignments and guest preferences.
• Address issues related to reservations and resolve problems promptly.
• Support sales and revenue management by identifying opportunities to improve occupancy and profitability.
• Maintain records of reservation activities and generate reports as needed.

Skills

Customer service

Communication

Upselling

Reservation system

Tools

Reservation system

Job description

About the role

Estacio Uno Hotel Corporation is seeking a talented Reservation Officer to join our dynamic team in Makati City, Metro Manila. This full-time position is crucial in supporting the hotel's growth and success, with a focus on delivering exceptional customer service and driving brand awareness.

What you'll be doing

RESERVATION OFFICER

• Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.

• Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.

• Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.

• Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.

• Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays.

• Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out.

• Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.

• Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability.

• Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making.

About us

Estacio Uno Hotel Corporation is a notable hospitality company that operates in the Island of Boracay. With a commitment to providing exceptional guest experiences, we are known for our high-quality services, modern facilities, and innovative approach to hospitality. Join our team and be a part of our continued growth and success.