Reservation and Ticketing Agent (Urgent Hiring)

CITADEL PACIFIC, LTD. - ROHQ; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

MHI is a trusted service provider in the Philippines seeking a Reservations and Ticketing Agent to handle inquiries and reservations for flights. The role covers quotations, ticketing, changes, and reporting, with responsibilities at the airport as needed.

Requirements include a 4-year degree, at least 1 year in reservation/ticketing, GDS experience (Amadeus or Sabre), and willingness to work shifts. Strong communication is essential, and a willingness to be posted at the airport is required.

Qualifications

• Bachelor's degree in any 4-year course.
• 1 year of experience in reservation and ticketing in airline/aviation.
• Experience in Passenger Sales & Ticketing is an advantage.
• Willing to work flexible hours, shifts and holidays.
• Hands-on with Global Distribution System (Amadeus and Sabre).
• Strong oral and written communication skills.
• Willing to be assigned at the airport.

Responsibilities

• Assist clients with flight quotations and flight concerns via phone, email or walk-ins.
• Process changes to reservations when itineraries or schedules are amended.
• Issue tickets for bookings through the airline reservations system.
• Support check-in counter agents on excess baggage, seat upgrades and ticket matters.
• Prepare sales, availability and daily collection reports.

Skills

GDS Amadeus

GDS Sabre

Communication skills

Education

Bachelor's degree (4-year)

Job description

The Reservations and Ticketing Agent is responsible for managing customer inquiries and reservations for flights.

RESPONSIBILITIES:

• Assists clients in providing flight quotation and other flight concerns via phone, emails or walk-ins

• Processes change of reservations when flight itineraries or original schedule are amended

• Issuance of tickets for various booking requests thru Airline Reservations system

• Assists check in counter agents at the airport during flight in handling excess baggage computation, seat upgrade and other ticket related matters

• Prepares individual Sales report, weekly availability report and daily Collection report

Required Qualifications, Capabilities, and Skills

• Must be a Bachelor's degree holder of any 4-year course

• Previous experience of at least 1 year in Reservation and Ticketing in an airline / aviation industry

• Experience in Passenger Sales & Ticketing is an advantage

• Willing to work in flexible hours, shift schedules and holidays

• Must have a hands-on experience with Global distribution System (Amadeus and/Sabre)

• With strong communication skills, oral and written

• Willing to be assigned at the airport

About MHI

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.