Representative II Customer Service Spanish

National Instruments Philippines Inc.; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Emerson is seeking a Bilingual Customer Service Representative to be the frontline for after-sales care, supporting Industrial Solutions brands RIDGID, Greenlee, and Klauke. You will build strong relationships and deliver accurate, responsive support.

You will handle inquiries on price, lead time, warranty, and RMA; provide email and phone support to sales and distribution partners; and resolve complaints to ensure smooth customer experiences.

Qualifications

• Bachelor’s degree in any 4-year course.
• Ability to communicate effectively in both English and Spanish.
• At least 1 year of experience in customer service, order management, or other related functions.

Responsibilities

• Provide professional, efficient customer service and accurate solutions per defined processes.
• Attend to product information including price, lead time, warranty, SRA and RMA requests.
• Provide email and phone support to sales and distribution partners (order entry, quotation, status, shipping).
• Handle and resolve customer complaints including missed shipments, incorrect orders, billing disputes, and exports.
• Perform other customer service administration duties, such as open order report and export documents.

Skills

Customer service

Order management

Bilingual English/Spanish

Education

Bachelor's degree (4-year)

Job description

If you are a Bilingual Customer Service Representative professional looking for an opportunity to grow your career, this gives you the chance to be Emerson's frontline representative delivering outstanding after-sales customer care experience. In this role, you will support the Commercial and Residential Solutions Professional Tools business by providing customer care for industry-leading brands such as RIDGID, Greenlee, and Klauke. You will build strong customer relationships through every interaction, helping make it easy for customers and partners to do business with Emerson while delivering accurate, responsive, and high-quality support.

In This Role, Your Responsibilities Will Be:

• Provide professional and efficient customer service and accurate solutions for customer concerns as guided by a defined process and procedure, utilizing tools and systems, within the assigned function and scope of work.
• Attend to general product information, including price and lead time, warranty, SRA and RMA requests.
• Provide email and phone support to sales and distribution partners (e.g. order entry and maintenance, quotation and proforma, order status, allocation, shipping discrepancy).
• Handle and resolve customer complaints including, but not limited to missed shipments, incorrect orders, billing disputes, credit requests, and export-related concerns.
• Perform other customer service administration duties, such as open order report, preparing export documents, etc..

Who You Are:

You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.
• Ability to communicate effectively in both English and Spanish.
• At least 1 year of experience in customer service, order management, or other related functions.

Preferred Qualifications That Set You Apart:

• Background in offshore service operations is a plus.

Our Culture and Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.