Customer Service Representative (Open for Fresh Graduate) - SBA

John Clements Consultants, Inc.; Muntinlupa; Hybride; PHP 279 000 - 424 000; Plein temps

Avantages offerts par ce poste

HMO on Day 1

Life Insurance on Day 1

Vision Care

Wellness & Reimbursements

Employee Assistance Program

Life Coaching

Internet Allowance

Résumé du poste

John Clements Consultants, Inc. in the Philippines is seeking customer-focused professionals to join our Customer Service Team as Customer Service Representatives supporting credit card customers.

You will assist cardholders with inquiries, address concerns, provide accurate information, and resolve issues efficiently. The role welcomes fresh graduates with limited call center experience and offers five-week hybrid training, followed by a hybrid work arrangement with monthly onsite reporting.

Qualifications

• Two years of college is required.
• Fresh graduates are welcome to apply.
• Limited or relevant call center experience encouraged to apply.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building skills.
• Professional telephone etiquette and rapport-building abilities.
• Confidence in identifying and presenting sales or service opportunities.
• Strong problem-solving and decision-making skills.
• Basic computer proficiency.

Responsabilités

• Handle inbound calls from customers and stores regarding credit card accounts and inquiries.
• Address and resolve concerns related to new credit card accounts promptly and accurately.
• Provide professional customer service through clear communication and active listening.
• Identify customer needs and recommend relevant products or services.
• Meet standards for customer service, call quality, and productivity.
• Comply with company policies, schedules, and attendance requirements.
• Collaborate with team and adapt to changing business needs.

Connaissances

Two years college

English communication

Customer service

Call center familiarity

Problem solving

Professional telephone etiquette

Rapport building

Team collaboration

Adaptability

Formation

Two years college

Description du poste

Position Overview

We are looking for customer-focused and confident professionals to join our Customer Service Team as Customer Service Representatives supporting credit card customers.

As part of the team, you will play an important role in delivering a positive customer experience by assisting cardholders with their inquiries, addressing concerns, providing accurate information, and resolving issues efficiently. You will also have the opportunity to build valuable customer service, communication, and problem-solving skills while gaining experience in the financial services industry.

This position is well suited for fresh graduates and candidates with limited call center experience who are looking to establish and develop their careers in customer service.

Key Responsibilities

• Handle inbound calls from customers and stores regarding credit card accounts, transactions, services, and related inquiries.
• Address and resolve customer concerns related to new credit card accounts accurately and efficiently.
• Provide professional and courteous customer service through effective communication, active listening, and problem-solving.
• Identify customer needs and recommend appropriate retail, credit, or other relevant products and services when applicable.
• Meet established standards for customer service, call quality, productivity, and customer satisfaction.
• Comply with company policies, work schedules, attendance requirements, and time-on-system expectations.
• Collaborate effectively with team members and demonstrate flexibility in responding to changing customer and business requirements.

Qualifications

• Completed at least two years of college.
• Fresh graduates are welcome to apply.
• Candidates with limited or relevant call center experience are encouraged to apply.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building skills.
• Professional telephone etiquette and the ability to establish rapport with customers.
• Confidence in identifying and presenting relevant sales or service opportunities.
• Strong problem-solving and decision-making skills.
• Basic computer proficiency.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Flexible and adaptable to changing business requirements.

Work Arrangement and Requirements

• Work Schedule: Night shift or shifting schedule.
• Training: Five-week hybrid training program, with alternating weeks of onsite and work-from-home arrangements.
• Post-Training: Hybrid work arrangement with at least once-a-month onsite reporting.
• Must have a quiet and conducive work-from-home environment.
• Must have a stable wired internet connection with a minimum speed of 50 Mbps.
• Reside within 100 km distance from the Muntinlupa hub that can be travelled by at most 4 hours by land.

Benefits:

• Earned sick leaves can be used during the five-month contract, and equivalent value of earned Vacation Leave will be credited on t final pay after contract completion.
• HMO on Day 1 w/ 4 free dependents based on eligibility rules
• Life Insurance on Day 1
• Vision Care, Wellness, Medicine, and Mother Care Reimbursements
• Employee Assistance Program
• Life Coaching Benefit
• Temporary Internet Allowance - Actual monthly personal internet bill, capped at Php 2,000.00

Join Our Team

If you are a customer-focused professional with strong communication skills and a commitment to providing quality service, we invite you to explore this opportunity and become part of our team.