Reporting Analyst (People Solutions)

IntouchCX; Manila; On-site; PHP 600,000 - 850,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst, Global Employee Experience, to join our People Analytics team. This role focuses on collecting data, analyzing trends, and producing reports on global employee sentiment and attrition.

You will manage global reports, ensure dashboard accuracy, and deliver actionable insights to stakeholders across regions. The ideal candidate will have experience as a Reporting Analyst/BI Analyst, proficiency in Looker Studio, and familiarity with SQL and large datasets.

Qualifications

• High school diploma or equivalent required.
• Some post-secondary education or degree preferred.
• Experience as Reporting Analyst, BI Analyst, or similar in BPO/contact center.
• Strong Looker Studio and dashboard skills (preferred).
• Basic SQL knowledge for data exploration (preferred).
• Experience with BigQuery or large datasets (preferred).
• Solid HR metrics and KPIs understanding.

Responsibilities

• Manage global reports (Global Attrition, Regional Attrition, Employee Sentiment/Engagement).
• Maintain and validate reporting dashboards for accuracy.
• Prepare summaries and analyses; deliver insights to stakeholders.
• Support other People Solutions reporting and initiatives as needed.
• Assist with setup and testing of employee sentiment surveys across regions.

Skills

Analytical thinking

Attention to detail

Ownership & accountability

Time management

Stakeholder communication

Independent work

Problem solving

Organizational skills

Interfacing with leadership

Education

High school diploma or equivalent

Some post-secondary education or completed post-secondary degree

Tools

Google Looker Studio

SQL

BigQuery

Google Sheets

Microsoft Excel (pivot tables, formulas)

Job description

About the Job

We are looking for a Reporting Analyst to join our global team centered on People Analytics. This role focuses on collecting data, conducting analysis, and reporting on global employee sentiment and attrition data.

The ideal candidate will be responsible for managing global reports (e.g., Global Attrition, Regional Attrition, Employee Sentiment/Engagement, etc.), maintaining the accuracy of our reporting dashboards, preparing summaries and analysis, and delivering actionable insights to various stakeholders. Additionally, this role will support other People Solutions reporting and key initiatives as needed.

As a Reporting Analyst, Global Employee Experience, You Will...

• Focus on global people analytics.
• Prepare and distribute monthly/quarterly global employee sentiment reports (ie: Onboarding, Training, Exit, VOA/VOE, etc.)
• Analyze all employee sentiment/engagement data, outlining key trends and areas of focus/strength.
• Send/distribute bi-weekly global attrition reports, outlining areas of focus/strength by region and program.
• Support the set-up of employee sentiment surveys, which include testing functionality in all regions, aligning with regional teams, addressing any questions/concerns, troubleshooting, etc.
• Provide support to internal team members and cross-functional teams as needed to deliver ad-hoc attrition/engagement reports, survey maintenance/changes, etc.

As a Reporting Analyst, Global Employee Experience, You Need...

• High school diploma or equivalent (required).
• Some post-secondary education or completed post-secondary degree (preferred).
• Proven experience as a Reporting Analyst, Business Analyst, or BI Analyst, ideally within a BPO or contact center environment.
• Strong proficiency in Google Looker Studio for building and maintaining dashboards (preferred).
• Basic knowledge of SQL for data exploration and validation (preferred).
• Experience working with BigQuery or large operational datasets (preferred).
• Solid understanding of HR metrics, contact center KPIs, and operational performance indicators.
• Clear, structured written and verbal communication skills to support global stakeholders.
• Strong analytical thinking skills with close attention to detail.
• Strong sense of ownership, accountability, and self-motivation.
• Ability to work independently while collaborating effectively with peers and leadership.
• Proactive approach to problem-solving and process improvement.
• Excellent time management, prioritization, and organizational skills.
• Advanced proficiency in data management tools, including Google Sheets and Microsoft Excel (pivot tables, complex formulas, etc.).
• Tech-savvy mindset with the ability to quickly adapt to and recommend new data management and analytics tools.
• Proven ability to interface with regional leaders and address ad hoc analytics requests effectively.
• Experience preparing executive-level reporting and presenting key insights and data trends.
• Strong understanding of core business operations and key organizational functions, including:
  • Frontline agent responsibilities and support team dynamics.
  • Cross-functional collaboration across campus, operations, and corporate teams.
  • How Employee Experience (EX) programs align with corporate and operational targets.
  • The end-to-end employee lifecycle, including onboarding and training.