Reporting Analyst

IntouchCX; Metro Manila; On-site; PHP 424,000 - 670,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst to drive real-time reporting, analyze trends, and diagnose KPI fluctuations. You will generate daily and weekly reports, ensuring personnel data is accurate for the assigned program.

The role requires leadership experience, strong Excel/Word skills, and proficiency with formulas and pivot tables. Flexibility to work evenings/weekends may be needed.

Qualifications

• Must have a high school diploma or equivalent.
• Experience in leadership and supervisory roles.
• Advanced knowledge of MS Word, Excel and Google Docs.
• Proficiency with formulas and pivot tables.
• Excellent communication skills and data entry accuracy.
• Adaptability to learn various software programs (e.g., Javascript).
• Strong analytical and problem solving abilities.
• Willingness to work evenings and weekends if needed.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends in key performance metrics.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate for assigned program.
• Work in partnership with Operational Leaders and Program Leadership.

Skills

MS Word

Excel

Google Docs

Formulas

Pivot Tables

Data entry

Analytical skills

Problem solving

Communication

Education

High School Diploma

Tools

Javascript

Job description

About the Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed