Remote Virtual Medical Assistant — Front Desk & Records

Go Lean Health; General Trias; Remote; PHP 434,000 - 521,000; Part time

Job summary

Go Lean Health is seeking experienced Virtual Medical Assistants to support a U.S.-based pulmonary specialty practice operating across three clinic locations. This role combines front-desk patient communication with back-office medical records management.

The ideal candidate manages high volumes of calls, coordinates patient requests, processes medical records, and collaborates with an established clinical team to streamline daily clinic operations while ensuring prompt, professional, and

Qualifications

• At least 1 year of experience as a Virtual Medical Assistant.
• Hands-on experience in patient communication, inbound call handling, medical records processing, or related medical administrative workflows.
• Strong English verbal and written communication skills, with a professional, empathetic, and patient-centered approach.
• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA requirements.
• Ability to multitask, prioritize time-sensitive requests, and work independently in a high-volume remote healthcare environment.

Responsibilities

• Answer high-volume inbound patient calls, address general inquiries, confirm appointments, and direct requests to appropriate clinic personnel.
• Triage incoming calls, emails, and AthenaHealth EMR messages, ensuring accurate documentation and timely routing to designated staff.
• Coordinate with the bilingual Virtual Medical Assistant to assist Spanish-speaking patients through live call transfers or scheduled callbacks.

Skills

Virtual Medical Assistant

Patient communication

Inbound call handling

Medical records processing

HIPAA compliance

English proficiency

Tools

AthenaHealth EMR

Job description

Go Lean Health is seeking experienced Virtual Medical Assistants to support a U.S.-based pulmonary specialty practice operating across three clinic locations. This role combines front-desk patient communication with back-office medical records management.

The ideal candidate manages high volumes of calls, coordinates patient requests, processes medical records, and collaborates with an established clinical team to streamline daily clinic operations while ensuring prompt, professional, and