Remote VA Team Coach & Onboarding Leader

The Doing Co; Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

The Doing Co, an outsourcing agency specialising in remote professionals, is seeking a Success Manager to coach and support VAs working with international clients. You will lead onboarding, coaching calls, and feedback processes to ensure VAs grow with confidence and ownership.

You will collaborate with internal teams, drive consistent practices, and foster a culture of recognition and growth across remote VAs.

Qualifications

• Experience managing or coaching remote team members.
• Clear understanding of the challenges VAs face when supporting international clients.
• Confidence giving clear, kind, and constructive feedback.
• Strong organisation skills and a habit of building repeatable systems.
• Excellent written and spoken English.

Responsibilities

• Run welcome calls and onboarding sessions for new VAs, tailoring each onboarding timeline to the client's industry and the VA's experience.
• Make sure each new VA is confident using the client's tools and workflows.
• Work with our HR & Recruitment Specialist so the move from onboarding into coaching is seamless.
• Coordinate with our client-facing team so each VA starts with a clear picture of what the client needs.
• Run weekly individual VA check-ins to guide early performance.
• Pair new VAs with a peer mentor for their first month.
• Run regular one-on-one coaching calls focused on each VA's performance and growth.
• Coach on communication, time management, and taking ownership of their work.
• Use client feedback and KPIs to coach for improvement and to celebrate wins

Job description

The Doing Co, an outsourcing agency specialising in remote professionals, is seeking a Success Manager to coach and support VAs working with international clients. You will lead onboarding, coaching calls, and feedback processes to ensure VAs grow with confidence and ownership.

You will collaborate with internal teams, drive consistent practices, and foster a culture of recognition and growth across remote VAs.