Virtual Assistant Success Coordinator

Permworks; Philippines; On-site; PHP 341,707 - 486,674; Full time

Benefits offered by this job

Health Insurance (Maxicare HMO) after 3 months

Opportunity for advancement

Collaborative work environment

Job summary

A dynamic HR services firm is looking for a proactive Virtual Assistant Success Coordinator in the Philippines. This role involves ensuring smooth onboarding for clients and virtual assistants, monitoring performance, and maintaining client relationships. You will facilitate onboarding calls, address concerns, and support VAs to meet their KPIs. Candidates must have experience in client success and strong communication skills. The position offers a full-time remote role with health insurance after a probation period.

Qualifications

• 3+ years of experience in client success, HR, or operations is required.
• Experience working with remote teams or virtual assistants.
• High attention to detail and documentation accuracy.

Responsibilities

• Facilitate onboarding calls with clients and virtual assistants.
• Monitor attendance and productivity of VAs.
• Serve as the first point of contact for client concerns.

Skills

Client success

Account management

HR or operations

Conflict resolution

Excellent English communication

Tools

CRM systems

Google Workspace

Slack

Time-tracking tools

Job description

## Treantly57 days ago# Virtual Assistant Success CoordinatorContractorHuman ResourcesFull-Time2. /4. /5. Virtual Assistant Success CoordinatorCompany LocationPhilippinesBenefits & EquipmentEquipment: candidate to use their own laptopHealth Benefits: HMO Provided## Job DescriptionWe are looking for a proactive and people-oriented **Virtual Assistant Success Coordinator** to ensure our VAs and clients experience smooth onboarding, clear communication, and long-term success.This role sits at the intersection of client experience, performance management, and operational support. You will serve as the bridge between clients and virtual assistants — ensuring alignment, accountability, and satisfaction on both sides.This is not just an admin role. It requires strong communication skills, problem-solving ability, and the confidence to manage expectations professionally.### **Role Overview**The Virtual Assistant Success Coordinator is responsible for:* Supporting client onboarding and VA onboarding* Monitoring performance and ensuring KPIs are met* Acting as the first escalation point for concerns* Maintaining strong relationships with both clients and VAs* Driving retention and long-term partnership successYou will work closely with the recruitment team, operations team, and leadership to ensure every placement runs smoothly.### **Key Responsibilities**### **1. Client Onboarding & Experience*** Facilitate onboarding calls with new clients and VAs* Ensure role expectations, KPIs, and communication standards are clearly defined* Document workflows, expectations, and performance benchmarks* Conduct regular client check-ins (30/60/90 day reviews)### **2. VA Performance Support*** Monitor attendance, productivity, and KPI compliance* Review time tracking and performance reports* Provide structured feedback and coaching support when needed### **3. Escalations & Conflict Resolution*** Serve as first point of contact for client or VA concerns* Mediate misunderstandings professionally and neutrally* Implement improvement plans when necessary* Escalate critical issues to leadership when required### **4. Retention & Engagement*** Ensure VAs feel supported and aligned with client expectations* Maintain regular check-ins with assigned VAs* Gather client feedback to improve service quality* Support contract renewals and long-term placements### **5. Documentation & Reporting*** Maintain organized records of all client interactions* Track KPIs, satisfaction scores, and retention metrics* Provide weekly summary updates to management**Work Hours:**Full-time, Eastern Standard Time business hours, Remote**Pay:** $5/hr, DOE## **Requirements**### **Must-Have Qualifications*** 3+ years experience in client success, account management, HR, or operations* Experience working with remote teams or virtual assistants* Strong written and verbal English communication skills* Excellent conflict resolution and problem-solving ability* High attention to detail and documentation accuracy* Comfortable handling difficult conversations professionally* Proficient in CRM systems, Google Workspace, Slack, and time-tracking tools### **Preferred Qualifications*** Experience in an outsourcing or staffing company* Familiarity with KPI tracking and performance reviews* Experience onboarding clients in a service-based business* Background in HR, operations, or customer success### **Key Traits for Success*** Calm under pressure* Assertive but diplomatic* Organized and structured* Proactive (does not wait for issues to escalate)* Relationship-driven### **What Success Looks Like in This Role*** Smooth onboarding experiences* Minimal client complaints* High VA retention rates* Clear documentation and accountability* Strong long-term client relationships## **Benefits*** Collaborative and supportive work environment.* Opportunity for advancement within the organization.* Stable, long-term remote work opportunity.* Health Insurance (Maxicare HMO) after 3 months probationary period.## Application RequirementsNo additional questions requiredYou can apply directly without answering any screening questions.