Remote US Immigration Case Manager – Eastern Time

Manila Recruitment; Philippines; Remote; PHP 3,790,000 - 5,054,000; Full time

Job summary

Manila Recruitment is seeking a US Immigration Case Manager to coordinate case intake through completion. This remote role communicates with clients, tracks deadlines and ensures timely documentation, under attorney supervision.

The position emphasizes strong client service and meticulous case management in an EST-friendly schedule. The role focuses on process adherence, workflow ownership, and collaboration with the legal team.

Qualifications

• Minimum 2 years of direct experience in a U.S. immigration law firm.
• Experience managing immigration cases from onboarding through completion.
• Working knowledge of common U.S. immigration case stages, terminology and government notices.
• Experience using Docketwise or similar immigration case-management platforms.
• Excellent written and spoken English.
• Strong client-service and communication skills.
• Strong organizational abilities and ability to manage high volumes.
• Detail-oriented with disciplined documentation.
• Ability to work independently and meet deadlines.
• Reliable remote work setup and EST business hours.

Responsibilities

• Serve as the primary point of contact for assigned clients throughout the life of the matter.
• Conduct new-client onboarding and explain the firm's process, communication expectations and next steps.
• Respond promptly and professionally to client emails, calls and messages.
• Provide procedural case-status updates and communicate next actions that have been approved by the legal team.
• Maintain consistent follow-up with clients who have outstanding documents, questionnaires or information.
• Document material client communications in Docketwise and escalate legal questions to the appropriate attorney.
• Manage an assigned portfolio of active immigration matters and maintain visibility into the status of each case.
• Open new matters in Docketwise and ensure client, matter and case-stage information is complete and accurate.
• Track milestones, internal due dates, government deadlines and follow-up dates.
• Monitor matters for inactivity and proactively follow up with clients, attorneys or paralegals when a case is stalled.
• Maintain case checklists and move matters through established firm workflows.
• Escalate delays, unusual developments, urgent deadlines and unresolved issues to the supervising attorney or paralegal.
• Request required client documents and supporting information based on firm checklists and attorney/paralegal instructions.
• Review submissions for completeness and legibility, without making legal sufficiency determinations.
• Identify missing items and follow up consistently until required documents are received.
• Upload, label and organize documents in Docketwise according to firm naming conventions and file-management standards.
• Confirm that the client file is organized and administratively complete before transfer to the paralegal or attorney for substantive case preparation.
• Keep Docketwise current with accurate case statuses, notes, tasks, communications and key dates.
• Create and monitor tasks, reminders and follow-up activities.
• Track receipt notices, biometrics appointments, interview notices, RFEs, approvals and other government correspondence.
• Calendar deadlines and ensure responsible team members are alerted well in advance.
• Maintain accurate reporting on assigned cases and identify matters requiring management attention.
• Coordinate attorney and client meetings, case-review calls, signing appointments and other case-related appointments.
• Coordinate interpreter services when needed.
• Monitor attorney and paralegal review queues and follow up on pending internal actions.
• Participate in case-review meetings and provide concise status updates on assigned matters.
• Help ensure handoffs between intake, case management, paralegals and attorneys are timely and complete.

Skills

Client relationship management

English proficiency

Organizational skills

Time management

Education

Bachelor's degree or equivalent

Tools

Docketwise

Job description

Manila Recruitment is seeking a US Immigration Case Manager to coordinate case intake through completion. This remote role communicates with clients, tracks deadlines and ensures timely documentation, under attorney supervision.

The position emphasizes strong client service and meticulous case management in an EST-friendly schedule. The role focuses on process adherence, workflow ownership, and collaboration with the legal team.