Remote US Customer Service Rep for Home Services

Insideoutva; Philippines; Remote; PHP 479,000 - 574,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Insideoutva is seeking a Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses. This remote role requires reliability, strong communication, and attention to detail.

You will represent the client as part of their front-office team, take detailed call notes, and send summaries promptly. Training will cover client-specific greetings and CRM booking processes; prior BPO experience is a plus, and

Qualifications

• Previous BPO or call center experience is preferred.
• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails.
• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.
• Strong attention to detail, accuracy, and strong work ethic.
• Motivated, eager to learn, and adaptable to client processes.
• Prior work-from-home experience is a plus, but not required.

Responsibilities

• Handle inbound calls for U.S.-based home services businesses.
• Represent the client seamlessly as part of their front-office team, using client-specific greetings.
• Take detailed, accurate call summary notes during each conversation.
• Send complete and accurate call summary notes to the client immediately after each call.
• Maintain high attention to detail to avoid typos, errors, or missing information.
• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.

Skills

Call center experience

Multitasking

US client communication

Attention to detail

Willing to learn

Work from home (a plus)

Job description

Insideoutva is seeking a Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses. This remote role requires reliability, strong communication, and attention to detail.

You will represent the client as part of their front-office team, take detailed call notes, and send summaries promptly. Training will cover client-specific greetings and CRM booking processes; prior BPO experience is a plus, and