Remote Training Specialist - Customer Service & Sales

Everise Philippines Ltd.; Molino; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Trainer to design and deliver comprehensive training for call center personnel focused on customer service, sales, and client deliverables.

The role supports remote virtual training as well as brick-and-mortar environments, developing materials and ensuring strong trainee outcomes. The trainer will partner with clients to tailor curricula, conduct proficiency evaluations, and coach teams to achieve high performance across multiple shifts.

Qualifications

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching
• Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and when to ask for guidance
• Ability to adapt and implement changes on the fly
• Outgoing personality

Responsibilities

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• Execute nesting or on the job training excellence with results
• Ability to train class sizes anywhere from 10 to 100 learners
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
• Ensure trainees are successful for production environment and long-term retention
• While not training, trainer could be asked to take phone calls or support operations, depending on the business needs

Skills

Adult learning

Training delivery

Customer service

Curriculum design

Virtual training

Microsoft Office

Adobe Connect

Education

Undergraduate degree in Instructional Design or English

Tools

PowerPoint

Word

Adobe Connect

Job description

Everise Philippines Ltd. is seeking a Trainer to design and deliver comprehensive training for call center personnel focused on customer service, sales, and client deliverables.

The role supports remote virtual training as well as brick-and-mortar environments, developing materials and ensuring strong trainee outcomes. The trainer will partner with clients to tailor curricula, conduct proficiency evaluations, and coach teams to achieve high performance across multiple shifts.