Remote Call Center Trainer & Curriculum Designer

Everise Philippines Ltd.; Molino; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Trainer to develop and deliver training for call center staff, covering customer service, sales, product knowledge, and company policies.

The role supports both remote virtual sessions and brick-and-mortar classrooms to ensure consistent onboarding for new hires and ongoing development. You will design lesson plans, adapt to adult learning styles, evaluate graduates, and collaborate with clients to tailor curricula.

Qualifications

• Experience instructing adults in a training/education setting.
• Experience in call center or related industry is a plus.
• Proven ability to train in remote virtual environments and in-person settings.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office including PowerPoint and Word.

Responsibilities

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar.
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment.
• Maintain a high success rate of graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar.
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• Execute nesting or on the job training excellence with results.
• Ability to train class sizes anywhere from 10 to 100 learners.
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Ensure trainees are successful for production environment and long-term retention.
• While not training, trainer could be asked to take phone calls or support operations, depending on the business needs.

Skills

Adult learning

Training delivery

Communication

Presentation

Facilitation

Rapport building

Microsoft Office

Adaptability

Teamwork

Customer service

Education

Undergraduate degree in Instructional Design or English or related discipline

Tools

Adobe Connect

Job description

Everise Philippines Ltd. is seeking a Trainer to develop and deliver training for call center staff, covering customer service, sales, product knowledge, and company policies.

The role supports both remote virtual sessions and brick-and-mortar classrooms to ensure consistent onboarding for new hires and ongoing development. You will design lesson plans, adapt to adult learning styles, evaluate graduates, and collaborate with clients to tailor curricula.