Remote Training Specialist: Customer Service & Sales

Everise; Philippines; Hybrid; PHP 240,000 - 420,000; Full time

Job summary

Everise is seeking a Trainer to develop and deliver training programs for call center personnel, covering product knowledge, sales, and customer service. The role supports both remote virtual sessions and brick-and-mortar classes, using Adobe Connect or similar platforms.

The ideal candidate will have at least one year of experience in adult learning, a relevant degree, and strong presentation and facilitation skills.

Qualifications

• Minimum one year of instructing in an adult learning environment, preferably in contact center or customer service.
• Undergraduate degree in Instructional Design, English or related discipline.
• Excellent oral and written communication skills at all levels.
• Experience delivering virtual online training.
• Ability to build rapport in an online virtual environment.
• Proficiency with Microsoft Office (PowerPoint and Word).
• Ability to work any shift seven days a week.
• Ability to understand Standard Operating Procedures and adapt to changes.
• Outgoing personality.

Responsibilities

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, product knowledge, and Everise policies/procedures.
• Train in remote virtual environments or brick-and-mortar settings.
• Train via Adobe Connect or similar remote training platform.
• Maintain high success rate of graduates as shown by evaluations and on-the-job performance.
• Partner with clients in curriculum design and modification; develop supporting materials.
• Prepare lesson plans and course agendas for each training class.
• Conduct proficiency evaluations and certify trainees.
• Execute nesting or on-the-job training with results.
• Train class sizes from 10 to 100 learners.
• Collaborate with supervisors to develop associates for optimal performance.
• Conduct refresher and cross-training modules in identified areas.
• Ensure trainees are successful for production and long-term retention.

Skills

Public speaking

Adult learning

Communication skills

Facilitation

Rapport building

Education

Bachelor's degree in Instructional Design or English or related discipline

Tools

PowerPoint

Word

Microsoft Office

Job description

Everise is seeking a Trainer to develop and deliver training programs for call center personnel, covering product knowledge, sales, and customer service. The role supports both remote virtual sessions and brick-and-mortar classes, using Adobe Connect or similar platforms.

The ideal candidate will have at least one year of experience in adult learning, a relevant degree, and strong presentation and facilitation skills.