Remote Training Specialist - Customer Service & Sales

Everise; Bacoor; Hybrid; PHP 279,000 - 402,000; Full time

Job summary

Everise in the Philippines is seeking a Trainer to develop and deliver comprehensive call center training, covering customer service, sales, product knowledge, and company policies. The role supports both remote virtual and brick-and-mortar classrooms, crafting lesson plans, evaluating learners, and partnering with clients to update curricula.

You will train 10 to 100 learners, adapt to adult learning styles, and contribute to long-term retention and performance improvements within a dynamic

Qualifications

• At least 1 year of instruction in adult learning, preferably in contact centers.
• Undergraduate degree in Instructional Design, English, or related field.
• Experience teaching or blogging in virtual online settings.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication across the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency with Microsoft Office applications including PowerPoint and Word.
• Willingness to work any shift, seven days a week.
• Ability to understand SOPs and ask for guidance as needed.
• Adaptability to implement changes quickly.
• Outgoing personality with a client-facing mindset.

Responsibilities

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar.
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment.
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar.
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• Execute nesting or on the job training excellence with results.
• Ability to train class sizes anywhere from 10 to 100 learners.
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Ensure trainees are successful for production environment and long-term retention.
• While not training, trainer could be asked to take phone calls or support operations, depending on the business needs.

Skills

Adult learning theory

Curriculum design

Public speaking

Team collaboration

Fast learner

Education

Bachelor's degree in Instructional Design or English

Tools

Microsoft Office (PowerPoint, Word)

Job description

Everise in the Philippines is seeking a Trainer to develop and deliver comprehensive call center training, covering customer service, sales, product knowledge, and company policies. The role supports both remote virtual and brick-and-mortar classrooms, crafting lesson plans, evaluating learners, and partnering with clients to update curricula.

You will train 10 to 100 learners, adapt to adult learning styles, and contribute to long-term retention and performance improvements within a dynamic