Remote Trainer: Customer Experience & Sales

Everise Philippines Ltd.; Isabela; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Trainer to develop and deliver training for call center personnel, focusing on customer service, sales, product knowledge, and Everise policy adherence.

The role supports both remote virtual sessions and brick-and-mortar environments, with emphasis on adult learning and measurable trainee outcomes. Responsibilities include creating lesson plans, certifying trainees, and partnering with clients to design curricula; a background in instructional design and

Qualifications

• Minimum of one year instructing in an adult learning environment, preferably in contact center, customer service, or related industry.
• Undergraduate degree in Instructional Design, English or related discipline.
• Virtual online experience in blogging or teaching.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.

Responsibilities

• Deliver training for new hires and ongoing sessions focusing on customer service, sales skills, product knowledge, and Everise policies.
• Train in remote virtual environments or brick-and-mortar settings as required.
• Facilitate training via Adobe Connect or similar platforms as well as traditional classrooms.
• Maintain high graduation success rates and strong on-the-job performance evaluations.
• Collaborate with clients on curriculum design and development of supporting materials.
• Provide training across large classes from 10 to 100 learners and adapt to adult learning styles.

Skills

Oral & written communication

Presentation & facilitation

Online rapport building

OutGoing personality

Education

Undergraduate degree in Instructional Design or English

Tools

PowerPoint

Word

Job description

Everise Philippines Ltd. is seeking a Trainer to develop and deliver training for call center personnel, focusing on customer service, sales, product knowledge, and Everise policy adherence.

The role supports both remote virtual sessions and brick-and-mortar environments, with emphasis on adult learning and measurable trainee outcomes. Responsibilities include creating lesson plans, certifying trainees, and partnering with clients to design curricula; a background in instructional design and