Trainer - Molino, Bacoor Cavite Site

Everise; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Everise Philippines is seeking a Trainer to develop and deliver training for our contact center teams, focusing on customer service and sales aligned with client expectations.

The role requires at least 1 year of BPO training experience, 2 years of college, and strong communication, presentation, and classroom management skills. The position is full-time and onsite in Molino, Cavite, with shifting schedules.

Qualifications

• Minimum 1 year of Trainer experience in BPO.
• Completed at least 2 years of college education.
• Excellent oral and written communication skills across all levels.
• Strong presentation, facilitation, and classroom management skills.
• Proficient in Microsoft Office applications (PowerPoint/Word).
• Willing to work full onsite in Molino, Bacoor City, Cavite.
• Amenable to a shifting schedule.

Responsibilities

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, and Everise policies.
• Deliver training in virtual or brick-and-mortar facilities.
• Maintain high graduation success rates and on-the-job performance.
• Collaborate with clients to design/modify curriculum and materials.
• Plan engaging activities and incentives for trainees.

Skills

Communication

Presentation

Classroom management

Facilitation

MS Office (PowerPoint & Word)

Onsite work

Shift work

Education

College education (2 years)

Tools

Microsoft PowerPoint

Microsoft Word

Job description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Trainer is responsible for the training and development of contact center personnel in the areas of client deliverables and expectations including product information, sales and customer service.

Job Responsibilities:

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Deliver new hire or upskilling in virtual or brick and mortar facility
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Adherence and accountability of training standards and processes

Qualifications:

• Minimum of 1 year of experience as a Trainer in the BPO industry, preferably supporting healthcare campaigns.
• Completed at least 2 years of college education.
• Excellent oral and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong presentation, facilitation, and classroom management skills.
• Proficient in Microsoft Office applications, particularly Microsoft PowerPoint and Microsoft Word.
• Willing to work full onsite in Molino, Bacoor City, Cavite.
• Must be amenable to working on a shifting schedule.