Remote Training Leader — Customer Experience

MVP Ventures; Philippines; Remote; PHP 517,000 - 689,000; Full time

Job summary

Magic, Inc is seeking a Training Manager to own the end-to-end training function for a remote CX team. You will design onboarding and ongoing curricula covering product science, brand voice, software tools, and soft skills, and you’ll deliver live, energetic sessions to diverse, remote agents.

You will build AI-driven knowledge management training, refine content based on performance data, and collaborate with CX leadership to close skill gaps.

Qualifications

• Proven track record building and delivering training programs in customer-facing environments.
• Experience creating a training program or system from scratch with an innovative approach.
• Strong live facilitation and on-camera presence.
• Experience with AI-driven knowledge management tools.
• Excellent written and verbal communication with tone, empathy, and brand voice.
• Ability to manage curriculum development, scheduling, and performance metrics.

Responsibilities

• Design onboarding and ongoing training curriculum covering product science, brand voice, software platforms, and soft skills.
• Translate complex product science into clear training content for agents.
• Create interactive training materials and certification checkpoints reflecting brand voice and standards.
• Lead live, on-camera training sessions for remote new hires.
• Instill company culture from day one and provide constructive feedback.
• Design and own AI-driven training curriculum; refine it with data.
• Keep knowledge management systems current and aligned with brand voice.
• Track ramp performance and training effectiveness; adjust curriculum accordingly.
• Coordinate curriculum development with CX leadership and stakeholders.

Skills

Training program design

Live facilitation

Public speaking

AI tools

Knowledge management

Data interpretation

Brand voice adaptation

Curriculum development

Tools

AI tools

Knowledge management platforms

Job description

Magic, Inc is seeking a Training Manager to own the end-to-end training function for a remote CX team. You will design onboarding and ongoing curricula covering product science, brand voice, software tools, and soft skills, and you’ll deliver live, energetic sessions to diverse, remote agents.

You will build AI-driven knowledge management training, refine content based on performance data, and collaborate with CX leadership to close skill gaps.