Global Leadership Training Architect

SSG; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

Support Services Group is seeking a Leadership Development Coordinator to drive growth of our call center leadership team. You will deliver engaging remote training, support post-training follow-through, and manage self-paced modules in the Leadership Academy (LMS) across a global audience.

You will collaborate with operations, HR, and training teams to align development initiatives with business goals, provide actionable feedback, and ensure timely completion of learning programs in a

Qualifications

• Proven Operational Leadership experience.
• Understanding leadership principles to guide supervisors in managing teams effectively.
• Experience in coaching techniques to help supervisors improve performance.
• Ability to analyze supervisors' challenges and provide actionable solutions.
• Understanding of performance data to design targeted development strategies.
• Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.
• Excellent communication and presentation skills with the ability to engage in person and remotely.
• Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams).
• Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience.
• Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance.
• Adjust facilitation styles to accommodate diverse audiences and learning preferences.
• Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness.
• Provide actionable feedback and recommendations to participants and leadership teams.
• Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.
• Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS.
• Monitor progress and generate reports to ensure compliance with learning objectives and timelines.
• Coordinate with internal teams to update and maintain LMS content and user access.
• Partner with operational leaders, HR, and training teams to align development initiatives with business goals.
• Serve as a trusted advisor to leadership teams on best practices for ongoing development.

Skills

Operational Leadership

Coaching

Performance data analysis

Communication skills

Presentation skills

Multitasking / Organization

Tools

Zoom

MS Teams

Microsoft Office

Job description

Support Services Group is seeking a Leadership Development Coordinator to drive growth of our call center leadership team. You will deliver engaging remote training, support post-training follow-through, and manage self-paced modules in the Leadership Academy (LMS) across a global audience.

You will collaborate with operations, HR, and training teams to align development initiatives with business goals, provide actionable feedback, and ensure timely completion of learning programs in a