Remote CX Training Architect — Freelance

Magic, Inc

Philippines

Remote

PHP 517,000 - 689,000

Full time

3 days ago

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Job summary

Magic, Inc. is seeking a Training Manager to design and own the training curriculum for a fast-growing health and wellness brand.

You will deliver live, high-energy sessions remotely, shaping onboarding and ongoing development to ensure agents internalize product science, brand voice, and SOPs. You will partner with AI-driven knowledge management tools and cross-functional teams to keep training current, measure ramp performance, and iterate programs based on data, while championing company

Qualifications

Proven track record building and delivering training programs in a customer-facing environment (call center, retail, hospitality, or similar).
Experience creating a training program, process, or system from the ground up with an innovative approach.
Extensive experience facilitating live, interactive sessions with strong public speaking and on-camera presence.
Hands-on, comfortable working with AI tools and modern knowledge management platforms.
Excellent written and verbal communication with a sharp ear for tone, empathy, and brand voice.
Demonstrated ability to manage curriculum development, scheduling, and performance metrics simultaneously.

Responsibilities

Curriculum Design & Ownership: Build onboarding and ongoing training curriculum covering product science, brand voice, software platforms, and soft skills.
Translate complex product science and SOPs into clear, memorable training content agents can apply on the floor.
Create interactive training materials, knowledge base cards, and certification checkpoints that reflect brand voice and standards.