Remote Training Architect for CX & AI Tools

Magic; Taguig; On-site; PHP 501,000 - 713,000; Full time

Job summary

Magic, a fast-growing premium health and wellness brand, seeks a Training Manager to design onboarding and ongoing CX training. You will translate product science and SOPs into clear curricula and create interactive materials reflecting the brand voice.

Lead live sessions, instill culture, and integrate AI-driven knowledge management tools. Strong facilitation, curriculum design, and data-driven iteration are essential.

Qualifications

• Proven track record building and delivering training programs in a customer-facing environment.
• Builder's mindset — experience creating a training program or system from scratch with an innovative approach.
• Extensive experience facilitating live, interactive sessions with strong on-camera presence.
• Hands-on experience with AI tools and modern knowledge management platforms.
• Excellent written and verbal communication with a sharp ear for tone and brand voice.
• Ability to manage curriculum development, scheduling, and performance metrics simultaneously.

Responsibilities

• Build and continuously improve onboarding and ongoing training curriculum covering product science, brand voice, software platforms, and soft skills.
• Translate complex product science and SOPs into clear, memorable training content agents can apply on the floor.
• Create interactive training materials, knowledge base cards, and certification checkpoints that reflect brand voice and operational standards.
• Lead high-energy, live, on-camera training sessions that keep remote new hires engaged and confident from day one.
• Champion and instill company culture and values starting a new hire's very first day.
• Design and own the AI training curriculum, including training and refining internal AI-driven knowledge management tools.
• Track new-hire ramp performance and training effectiveness; adjust curriculum based on data; partner with CX leadership to identify gaps.

Skills

Curriculum design

Public speaking

Facilitation

AI tools

Knowledge management

Brand voice

Tools

AI tools

Knowledge management platforms

Job description

Magic, a fast-growing premium health and wellness brand, seeks a Training Manager to design onboarding and ongoing CX training. You will translate product science and SOPs into clear curricula and create interactive materials reflecting the brand voice.

Lead live sessions, instill culture, and integrate AI-driven knowledge management tools. Strong facilitation, curriculum design, and data-driven iteration are essential.