Remote Tier I Technical Support Engineer – Patch Management

Action1; Romblon; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Growth opportunities

Job summary

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support for our client base. You will troubleshoot patching issues across Windows, Mac, and Linux environments and write basic PowerShell scripts to automate common tasks.

This remote-first role offers flexible hours and opportunities for growth within a fast-paced cybersecurity and patch management platform. You will collaborate with engineering and product teams to drive product improvements and ensure client success.

Qualifications

• Experience in technical support roles preferred.
• Familiarity with Windows, Mac, Linux environments.
• Ability to write basic PowerShell scripts.

Responsibilities

• Provide technical support to clients in a remote-first environment.
• Troubleshoot patching issues across Windows, Mac, Linux.
• Collaborate with engineering and product teams to drive improvements.

Skills

Patch management

Windows support

Mac support

Linux support

PowerShell basics

Troubleshooting

Job description

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support to our client base. You will troubleshoot patching issues across Windows, Mac, and Linux environments, write basic Power Shell scripts, and collaborate with engineering and product teams to drive product improvements.

The role offers a remote-first culture with flexible hours and opportunities for growth within a fast-paced cybersecurity and patch management platform.