Technical Support Engineer Tier 1 - Europe

Action1; España; On-site; PHP 2,633,000 - 4,075,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Opportunities for advancement

Supportive team of professionals

Job summary

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support to our client base. You will troubleshoot patching issues across Windows, Mac, and Linux environments, write basic PowerShell scripts, and collaborate with engineering and product teams to drive product improvements.

The role offers a remote-first culture with flexible hours and opportunities for growth within a fast-paced cybersecurity and patch management platform.

Qualifications

• Must have strong expertise in Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and basic scripts.
• Proficiency across Mac OS and Linux environments.
• Experience deploying software using install switches.
• Reading/writing/modifying Windows registry.
• Prior technical support or customer service background.
• Excellent problem-solving and communication skills, especially in English.
• Experience troubleshooting software issues across diverse environments.

Responsibilities

• Provide timely, efficient technical support with prompt responses to inquiries.
• Troubleshoot and resolve customer issues via phone and other channels.
• Follow up post-troubleshooting to ensure full product functionality.
• Collaborate with engineering to address complex challenges.
• Work with product team to incorporate customer feedback.
• Build and maintain an internal knowledge base with guides.
• Refine support processes for greater efficiency.
• Reproduce and escalate confirmed issues to relevant teams.
• Participate in customer meetings to troubleshoot and resolve issues.

Skills

Windows OS expertise

Patch installation troubleshooting

PowerShell scripting

Mac OS / Linux familiarity

Software deployment with install flags

Windows registry knowledge

Technical support experience

Problem solving

Strong communication in English

Education

Experience in technical support (minimum)

Job description

Who we are

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.

Introduction

We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.

What you'll do

• Provide timely, efficient technical support with prompt responses to customer inquiries
• Troubleshoot and resolve customer issues via phone and other communication channels
• Follow up with customers post-troubleshooting to ensure full product functionality
• Collaborate with the engineering team to address complex technical challenges
• Work closely with the product team, incorporating customer feedback into product improvements
• Build and maintain an internal knowledge base with useful guides and solutions
• Continuously refine and enhance the customer support process for better efficiency
• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams
• Participate in customer meetings when needed to troubleshoot and resolve issues directly

What we're looking for

• Have strong expertise in Microsoft Windows operating systems
• Ability to identify and troubleshoot failed patch installations
• Be familiar with PowerShell scripting and able to understand basic scripts
• Proficiency in Mac OS and/or Linux platforms
• Demonstrate knowledge of software deployment and configuration using install switches
• Be skilled in reading, writing, modifying, and backing up the Windows registry
• Have previous experience in technical support or customer service roles
• Possess excellent problem-solving and communication skills, working effectively with customers and internal teams
• Have solid experience troubleshooting software issues across various environments
• Advanced English proficiency (C1-C2 level) is required

Would be a plus

• Experience with patch management solutions
• Ability to analyze and interpret logs and event data
• Knowledge of Windows Group Policy configuration and management
• Familiarity with Windows servers and server management
• A basic understanding of the Windows Security model and related protocols
• Additional languages would be a plus, particularly Spanish and French

Benefits

• Engaging challenges and opportunities to solve real-world problems
• Continuous professional growth and learning with cutting-edge technologies
• A stable income, flexible working hours, and opportunities for advancement
• A supportive and collaborative team of skilled professionals
• A remote-first culture, offering flexibility and work-life balance