Remote Tier I Technical Support Engineer – Patch Management

Action1; España; A distancia; PHP 2.633.000 - 4.075.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Flexible working hours

Opportunities for advancement

Supportive team of professionals

Descripción de la vacante

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support to our client base. You will troubleshoot patching issues across Windows, Mac, and Linux environments, write basic PowerShell scripts, and collaborate with engineering and product teams to drive product improvements.

The role offers a remote-first culture with flexible hours and opportunities for growth within a fast-paced cybersecurity and patch management platform.

Formación

• Must have strong expertise in Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and basic scripts.
• Proficiency across Mac OS and Linux environments.
• Experience deploying software using install switches.
• Reading/writing/modifying Windows registry.
• Prior technical support or customer service background.
• Excellent problem-solving and communication skills, especially in English.
• Experience troubleshooting software issues across diverse environments.

Responsabilidades

• Provide timely, efficient technical support with prompt responses to inquiries.
• Troubleshoot and resolve customer issues via phone and other channels.
• Follow up post-troubleshooting to ensure full product functionality.
• Collaborate with engineering to address complex challenges.
• Work with product team to incorporate customer feedback.
• Build and maintain an internal knowledge base with guides.
• Refine support processes for greater efficiency.
• Reproduce and escalate confirmed issues to relevant teams.
• Participate in customer meetings to troubleshoot and resolve issues.

Conocimientos

Windows OS expertise

Patch installation troubleshooting

PowerShell scripting

Mac OS / Linux familiarity

Software deployment with install flags

Windows registry knowledge

Technical support experience

Problem solving

Strong communication in English

Educación

Experience in technical support (minimum)

Descripción del empleo

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support to our client base. You will troubleshoot patching issues across Windows, Mac, and Linux environments, write basic PowerShell scripts, and collaborate with engineering and product teams to drive product improvements.

The role offers a remote-first culture with flexible hours and opportunities for growth within a fast-paced cybersecurity and patch management platform.