Remote Tier 2 Technical Support Engineer

Talent First

Manila

Remote

PHP 469,000 - 725,000

Full time

14 days+

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Job summary

Talent First seeks a dedicated Technical Support Specialist to assist Cynet customers worldwide. You will install, configure, and optimize Cynet products remotely, with occasional on-site visits if required, and contribute to knowledge base articles.

You will collaborate with SOC and R&D teams, deliver remote training, and provide Tier 2 support while meeting SLAs. The role requires strong English communication, problem-solving, and the ability to work under pressure in a remote, global

Qualifications

Excellent written and verbal communication skills in English.
Strong technical troubleshooting and problem-solving skills.
Customer-oriented mindset with a passion for delivering top-notch service.
Ability to multitask and work effectively under pressure.
Strong team player with the ability to work independently in a remote environment.
Willingness to work flexible hours to support global customers.

Responsibilities

Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Delivering formal remote training sessions and hands‑on guidance to Cynet customers.
Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
Understanding customer needs and contributing feedback to help shape and improve the Cynet product.