Remote Tech Support Specialist, Tier 1

Turnitin; Metro Manila; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Remote First Culture

Education Reimbursement

Health Care Coverage

Job summary

Turnitin is seeking a proactive Customer Support professional to respond to technical and non-technical inquiries. You will handle email/phone/chat support, work with Engineering and Product teams, and help maintain product documentation.

The role requires strong problem-solving, excellent English communication, and the ability to manage multiple tasks in a fast-paced environment. A remote-first culture and robust employee benefits accompany this position.

Qualifications

• Bachelor’s degree or experience in customer support.
• Fluent English, written and spoken.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of Windows, Mac, Linux.
• Good understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive/confidential material with good judgment.
• Weekend work and irregular hours may be required.

Responsibilities

• Proactively support Turnitin via email, (phone & live chat), ensuring problem resolution and optimal system performance.
• Coordinate with Engineering and Product Management on issues and releases.
• Develop positive customer relations.
• Assist in translation, maintenance, and updating of technical documentation.

Skills

Customer support

Problem solving

Communication

Time management

Independence

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Turnitin is seeking a proactive Customer Support professional to respond to technical and non-technical inquiries. You will handle email/phone/chat support, work with Engineering and Product teams, and help maintain product documentation.

The role requires strong problem-solving, excellent English communication, and the ability to manage multiple tasks in a fast-paced environment. A remote-first culture and robust employee benefits accompany this position.