Remote Cybersecurity Support Engineer

100Hires, Inc.; Taguig; Remote; PHP 600,000 - 850,000; Full time

Job summary

100Hires, Inc. is seeking a Cybersecurity Technical Support Specialist for remote work to assist customers with cybersecurity products. You will investigate security-related issues, analyze logs, and provide timely resolutions.

The role requires strong troubleshooting skills, the ability to interpret system and security logs, and clear communication with both technical and non-technical customers. Ideal candidates will have hands-on experience with patching, software updates, and remediation,

Qualifications

• Strong understanding of cybersecurity concepts and endpoint security.
• Experience reading and interpreting logs and error messages.
• Hands-on with patching, updates, configurations, and remediation.
• Excellent written and verbal English communication.

Responsibilities

• Provide technical support for cybersecurity issues via calls, tickets, and chat.
• Troubleshoot, interpret logs, identify errors, and determine root causes.
• Assist with software updates, patches, and configurations.
• Escalate complex or security-critical issues to appropriate teams.

Skills

Cybersecurity

Log interpretation

Troubleshooting

English communication

Remote work

Tools

AWS Connect

Zendesk

Slack

Windows

Job description

100Hires, Inc. is seeking a Cybersecurity Technical Support Specialist for remote work to assist customers with cybersecurity products. You will investigate security-related issues, analyze logs, and provide timely resolutions.

The role requires strong troubleshooting skills, the ability to interpret system and security logs, and clear communication with both technical and non-technical customers. Ideal candidates will have hands-on experience with patching, software updates, and remediation,