Remote Tier 2 Support Specialist (Freelance)
Magic, Inc
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Job summary
Magic, Inc is seeking a Tier 2 Support Specialist for freelance, remote work based in the Philippines. You will handle escalated issues beyond Tier 1, diagnose root causes, and provide confident resolutions to keep restaurant operations running smoothly.
The role focuses on AI-enabled tech support for POS, KDS, online ordering, and networking, with 24/7 coverage to meet client needs. Competitive hourly pay is offered for flexible remote work.
Qualifications
- Frontline escalation experience preferred.
- Technical troubleshooting and issue isolation skills.
Responsibilities
- Take over escalated Tier 2 tickets from Tier 1.
- Diagnose root causes of POS/network/configuration issues.
- Close the loop with clear resolution notes to ensure customer continuity.
Job description
Magic, Inc is seeking a Tier 2 Support Specialist for freelance, remote work based in the Philippines. You will handle escalated issues beyond Tier 1, diagnose root causes, and provide confident resolutions to keep restaurant operations running smoothly.
The role focuses on AI-enabled tech support for POS, KDS, online ordering, and networking, with 24/7 coverage to meet client needs. Competitive hourly pay is offered for flexible remote work.
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