Remote Tier 1 Tech Support Specialist

Sourcefit Philippines Inc.; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Job summary

A tech support company is looking for a Tier 1 Technical Support Representative to join its team in Quezon City. This role involves providing exceptional customer service and troubleshooting technical issues related to Wi-Fi and mobile devices. Candidates should have 1-2 years of BPO experience and strong communication skills. The position includes work-from-home flexibility with a training period conducted onsite. Join a dynamic environment committed to customer satisfaction and technical excellence.

Qualifications

• 1-2 years of experience in BPO customer support via phone, email, and chat.
• Knowledge of Wi-Fi networking and basic connectivity troubleshooting.
• Familiarity with Android and iOS app settings.

Responsibilities

• Provide Tier 1 technical support via phone, email, and chat.
• Troubleshoot Wi-Fi connectivity issues and provide customer guidance.
• Document all interactions and resolutions in the CRM system.

Skills

Customer service

Technical support

Troubleshooting

Zendesk CRM

Wi-Fi networking

Android and iOS navigation

Verbal communication

Written communication

Analytical thinking

Problem-solving

Education

High school diploma or equivalent

Associate’s degree in IT, Computer Science, or related field

Tools

Zendesk

Job description

A tech support company is looking for a Tier 1 Technical Support Representative to join its team in Quezon City. This role involves providing exceptional customer service and troubleshooting technical issues related to Wi-Fi and mobile devices. Candidates should have 1-2 years of BPO experience and strong communication skills. The position includes work-from-home flexibility with a training period conducted onsite. Join a dynamic environment committed to customer satisfaction and technical excellence.