Remote Tier 1 Support Specialist

PadSplit; Ormoc; On-site; PHP 279,000 - 446,400; Full time

Job summary

PadSplit is seeking a dedicated Support Agent in Ormoc, Leyte. As a part of the Customer Experience Team, you'll provide exceptional support via various channels, resolving issues related to memberships and properties. The ideal candidate possesses over 2 years of customer service experience, is tech-savvy with tools like Zendesk, and thrives in a fast-paced, remote setting. This full-time, contractor position requires flexibility with hours and a commitment to high-quality service.

Qualifications

• Proven experience in a high-volume customer service or support environment.
• Upper-intermediate computer skills and proficiency with customer support software.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Provide first-level support to PadSplit members via email, chat, and phone.
• Troubleshoot and resolve membership and billing issues.
• Document and escalate complex issues to Tier 2 support.

Skills

Customer Service Experience

Problem-Solving Skills

Tech & Systems Proficiency

Change Agility

Remote Discipline

Tools

Zendesk

Google Suite

Job description

PadSplit is seeking a dedicated Support Agent in Ormoc, Leyte. As a part of the Customer Experience Team, you'll provide exceptional support via various channels, resolving issues related to memberships and properties. The ideal candidate possesses over 2 years of customer service experience, is tech-savvy with tools like Zendesk, and thrives in a fast-paced, remote setting. This full-time, contractor position requires flexibility with hours and a commitment to high-quality service.