Remote Tier 1 Dental Software Support Specialist

Imagenet; Makati; Remote; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Competitive Pay

13th Month Salary

Comprehensive HMO Coverage

Equipment Provided

Career Growth

Job summary

Imagenet is seeking a Customer Service Representative for a remote role based with flexibility to report onsite if required. You will be the first point of contact, handling phone, email and chat inquiries while providing accurate information and guiding customers through solutions.

This role emphasizes fast problem solving, clear communication, and collaboration with Tier 2, engineering, and product teams.

Qualifications

• Strong verbal and written communication skills
• Ability to troubleshoot basic software, systems, and connectivity issues
• Experience handling inbound and outbound customer interactions via phone, email, and chat
• Strong problem-solving and critical-thinking skills
• Ability to multitask and manage multiple cases in a fast-paced environment
• Ability to document customer interactions accurately and professionally

Responsibilities

• Acts as the primary support channel via phone, email, or chat for all product users.
• Captures client concerns, issues, and requests, ensuring they are accurately logged and categorized in Salesforce.
• Troubleshoots and resolves common issues such as login problems, navigation errors, basic system functionality, and FAQs.
• Escalates complex or unresolved issues to Tier 2 or specialized teams with complete documentation and clear context.
• Guides clients through basic system processes and best practices; informs on features and self-service options.
• Maintains familiarity with Imagenet's suite of products and services and directs clients to updated documentation.

Job description

Imagenet is seeking a Customer Service Representative for a remote role based with flexibility to report onsite if required. You will be the first point of contact, handling phone, email and chat inquiries while providing accurate information and guiding customers through solutions.

This role emphasizes fast problem solving, clear communication, and collaboration with Tier 2, engineering, and product teams.