Dental Tech Support Specialist — Project-Based

ECLARO

Quezon City

Remote

PHP 279,000 - 502,000

Full time

4 days ago

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Job summary

ECLARO is seeking a Customer Experience Specialist to support dental offices using dental scanners and software. You will handle live chat inquiries, troubleshoot hardware and software, and guide clinicians through technical fixes with clear written English, often during urgent patient-facing moments.

The role emphasizes healthcare/service mindset, multi-channel communication, and documentation in support tools.

Qualifications

5+ years in specialized BPO or Healthcare Virtual Assistance.
Clinical or Dental Foundation: direct experience with dental clinics, medical devices, or patient treatment plans.
Advanced Technical Support: troubleshoot software/hardware beyond basic navigation.
Multi-Channel Experience: manage Phone, Chat, and Email with high accuracy; lab role preferred.

Responsibilities

Provide calls and live chat support to U.S.-based dental practices using scanners and software
Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
Guide users step-by-step through technical fixes with clear and concise written English
Prioritize speed and accuracy when patient care is involved
Maintain accurate documentation in support systems and tools
Escalate complex cases to internal teams (tech support, operations, product) when needed
Continuously learn new workflows, tools, and support practices