Dental Tech Support Specialist — Customer Experience

ECLARO

Quezon City

On-site

PHP 2,513,000 - 3,769,000

Full time

45 hours ago

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Job summary

ECLARO is seeking a skilled Customer Experience Specialist to support dental offices and clinicians using dental scanning hardware and software. You’ll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience during urgent, patient-facing moments.

Ideal candidates have strong written English, advanced technical troubleshooting skills, and a service mindset suited for healthcare environments.

Qualifications

5+ years in specialized BPO or Healthcare Virtual Assistance.
Clinical or Dental foundation with direct experience in dental clinics, medical devices, or patient treatment plans.
Advanced Technical Support: troubleshoot software/hardware beyond basic navigation.
Multi-Channel Experience: manage Phone, Chat, and Email with high accuracy; lab-facing experience preferred.

Responsibilities

Provide calls and live chat support to U.S.-based dental practices using scanners and software.
Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
Guide users step-by-step through technical fixes with clear and concise written English.
Prioritize speed and accuracy when patient care is involved.
Maintain accurate documentation in support systems and tools.
Escalate complex cases to internal teams when needed.
Continuously learn new workflows, tools, and support practices.