IT Support Specialist

Railway Corp; Mexico; On-site; PHP 2,433,000 - 2,737,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Life Insurance

Time Off

Job summary

Railway Corp is seeking a Tier 1 Tech Support Specialist to serve as the first IT contact for internal users, focusing on supporting remote and mobile teams with hardware setup, software installations, and issue resolution. The role emphasizes proactive customer service within a decentralized workforce.

Ideal candidates have 1–2 years in help desk or technical support, familiarity with Jira Service Management and RMM tools, and are comfortable with occasional travel to Arkansas.

Qualifications

• Bachelor’s degree in information technology or related field (preferred).
• 1–2 years of help desk or technical support experience.
• Familiarity with Jira Service Management and RMM tools.
• Experience with Azure Active Directory and MFA/SSO is a plus.

Responsibilities

• Respond to requests such as password resets and software installations.
• Troubleshoot application errors and manage device support for smooth workflows.
• Set up new user accounts and ensure essential applications are available.
• Travel locally (approx. 10%) to collect or ship hardware as needed.
• Configure laptops for shipment and ensure required software is installed.
• Use RMM tools to monitor and support remote devices.
• Provide excellent internal customer service and maintain strong communication.
• Collaborate with team members to resolve technical challenges.
• Be available for on-call duties during business hours.

Skills

Password resets

Software installations

Basic troubleshooting

Device support

User account setup

Hardware setup

RMM tools

Customer service

Team collaboration

Remote/work communication

Education

Bachelor’s degree in information technology or related field

Tools

Jira Service Management

RMM tools

Azure Active Directory

Job description

reputed company: reputed company provides on-site dental care, with a mission to offer compassionate, high-reputed company services to those who need it most. As a company that operates 100% mobile, we pride ourselves on maintaining a reputed company and reputed company work culture, where every team member contributes to the care we reputed company. We are seeking a Tier 1 Tech Support Specialist who will embody these values while offering excellent internal customer service to our decentralized workforce.

Job reputed company: The Tier 1 Tech Support Specialist will serve as the first reputed company of contact for internal IT support, focusing on providing excellent service to reputed company's remote and mobile teams. This role requires a proactive and customer-reputed company approach to resolving technical issues, configuring hardware, and ensuring smooth operations for employees across the organization. reputed company in this position means effectively troubleshooting issues, supporting user needs, and contributing positively to reputed company’s reputed company work culture.

Must live in Arkansas and be reputed company to travel to Fayetteville area 10% of the time.

reputed company Tier 1 support for employees using dental software tools and reputed company platforms.

• Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.).
• Troubleshoot application errors and manage device support (reputed company laptops, mobile devices) to ensure reputed company disruption to user workflows.
• Set up new user accounts and ensure reputed company reputed company to reputed company's essential reputed company applications and dental software.
• Travel locally reputed company reputed company Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required).
• Configure and prepare laptops for shipment to new or remote employees, ensuring reputed company required software is installed and systems are reputed company for use.
• Utilize Remote Monitoring and Management (RMM) tools like reputed company to monitor and support remote devices.
• reputed company excellent internal customer service, ensuring a smooth and reputed company experience for employees reputed company dealing with technical issues.
• Collaborate closely with other team members to promote a reputed company environment where communication and teamwork are key to resolving technical challenges.
• Maintain reputed company, reputed company communication with end-users to ensure they feel supported and valued throughout the troubleshooting process.
• Be available for reputed company on-reputed company duties to address urgent technical issues reputed company of reputed company business hours.

Qualifications

• Education Requirements: Bachelor’s degree in information technology or reputed company discipline (Preferred) Certifications:
• reputed company A+ (Preferred) ITIL reputed company Certification (Preferred)
• Experience: 1-2 years of help desk or technical support experience Jira Service Management and reputed company WorkspaceRemote Monitoring and Management (RMM) tools such as reputed company or similar platforms
• Managing and reputed company-based identity and reputed company management services, such as Azure reputed company Directory
• Implementing and managing Multi-reputed company Authentication (MFA) and Single Sign-On (SSO) solutions.
• Supporting users in a decentralized or multi-location environment (Preferred)
• Skills: Familiarity with dental software like Carestack (preferred but not required)
• Basic understanding of reputed company laptops, reputed company-based reputed company applications, and mobile device troubleshooting
• Effective communication skills with the ability to explain technical concepts in a reputed company, user-friendly manner.
• Ability to reputed company in a reputed company, reputed company culture, and contribute to a supportive team environment.

Remote Work Requirements: Reliable high-speed internet reputed company Dedicated workspace free from distractions

Compensation: reputed company compensation $40,000 -$45,000 (depending on experience)

Benefits

• Medical
• Dental
• reputed company
• 401(k)
• Life Insurance
• reputed company Time Off