Remote Tier 1 Support Specialist - Healthcare IT

ImagenetLLC; Makati; Remote; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive Pay + 13th Month Salary

Comprehensive HMO Coverage (Medical)

Equipment Provided – Everything you需要

Career Growth

Job summary

Imagenet is seeking a remote Customer Service Representative to be the first line of support for clients, delivering technical and product assistance. The role involves handling inquiries via phone, email, and chat, logging issues in Salesforce, and escalating complex cases to Tier 2 when needed.

Ideal candidates have at least 1 year in customer service or healthcare support, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of 1 year experience in customer service or healthcare support.
• Strong verbal and written communication skills.
• Ability to troubleshoot basic software, systems, and connectivity issues.
• Experience handling inbound and outbound customer interactions via phone, email, and chat.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and manage multiple cases in a fast-paced environment.
• Ability to document customer interactions accurately and professionally.

Responsibilities

• Serve as primary support channel via phone, email, or chat.
• Log and categorize client issues in Salesforce.
• Troubleshoot login problems, navigation issues, and basic system functions.
• Escalate complex issues to Tier 2 with full context.
• Educate clients on system processes and self-service options.
• Maintain familiarity with Imagenet product suite.
• Collaborate with Tier 2, engineering, and product teams.
• Meet internal SLAs for response and resolution times.

Skills

Communication skills

Troubleshooting

Multi-tasking

Documentation

Customer service

Verbal & written

Tools

Salesforce

Zendesk

ServiceNow

Job description

Imagenet is seeking a remote Customer Service Representative to be the first line of support for clients, delivering technical and product assistance. The role involves handling inquiries via phone, email, and chat, logging issues in Salesforce, and escalating complex cases to Tier 2 when needed.

Ideal candidates have at least 1 year in customer service or healthcare support, strong communication skills, and the ability to multitask in a fast-paced environment.