Remote Technical Support Specialist - Level 1

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 480,000; Full time

Job summary

NCR Voyix Corporation is seeking a Software Support Specialist, Level 1, to join the Technical Assistance Center. You will provide remote technical support to NCR customers, resolving issues with NCR products and equipment using existing tools and coordinating with internal teams to ensure prompt resolutions.

Responsibilities include delivering remote resolutions and status updates via email, phone, and chat, reviewing incident history, and documenting work logs while meeting KPIs.

Qualifications

• No previous work experience required but experience in similar roles is a plus.
• English language knowledge is a must; other languages a benefit.
• Existing customer handling skills.
• Aptitude towards problem solving and logical thinking.
• Strong work ethic and professional communication.

Responsibilities

• Provide remote resolutions and status updates to reported issues using email, phone, and chat.
• Review incident history to determine recurring faults and trends.
• Record detailed logs in the incident management system.
• Coordinate with dispatch and internal teams to ensure timely resolution.
• Escalate unresolved issues following internal escalation paths.

Skills

Customer handling

English proficiency

Problem solving

Communication

Education

Minimum IV level education (Srpska ministry standard)

Job description

NCR Voyix Corporation is seeking a Software Support Specialist, Level 1, to join the Technical Assistance Center. You will provide remote technical support to NCR customers, resolving issues with NCR products and equipment using existing tools and coordinating with internal teams to ensure prompt resolutions.

Responsibilities include delivering remote resolutions and status updates via email, phone, and chat, reviewing incident history, and documenting work logs while meeting KPIs.