L1 Technical Support Engineer (Onsite)

ncr; Cebu City; On-site; PHP 230,000 - 480,000; Full time

Job summary

NCR Voyix Corporation seeks a Level 1 Technical Support Engineer to be the first point of contact in a high‑volume service desk. You will handle incidents across hardware, software, cloud, and operating systems, guiding issues from intake to resolution or escalation.

The role requires strong English communication, basic Windows knowledge, and the ability to work in a structured, process‑driven environment. This onsite position offers rotation and career progression into Level 2/3 as needed.

Qualifications

• High School diploma or equivalent.
• Strong English written and verbal communication skills.
• Basic knowledge of Windows operating systems.
• Ability to work in a process‑driven environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Log and assess customer issues in the ITSM system.
• Perform Level 1 troubleshooting for hardware, software, cloud services, Windows, and Linux.
• Resolve known issues using remote tools and knowledge articles.
• Identify recurring incidents and escalate when required.
• Serve as the primary contact for all assigned cases and provide support via phone, email, and chat.
• Maintain clear communication and regular updates to customers.
• Ensure delivery of services in line with contractual entitlements.
• Collaborate with Level 2 and Level 3 teams for escalated issues.

Skills

English communication

Process-driven

Attention to detail

Organization

Team collaboration

Education

High School diploma or equivalent

Tools

Linux

Windows OS

Job description

NCR Voyix Corporation seeks a Level 1 Technical Support Engineer to be the first point of contact in a high‑volume service desk. You will handle incidents across hardware, software, cloud, and operating systems, guiding issues from intake to resolution or escalation.

The role requires strong English communication, basic Windows knowledge, and the ability to work in a structured, process‑driven environment. This onsite position offers rotation and career progression into Level 2/3 as needed.